At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Regional Operations Manager (m/f/d) based in Porto area who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in an international team and responsible for managing all operational topics concerning Flixbus’ bus partners based in the north of Portugal and the northwest of Spain.
About the Role
- Work hand-in-hand with other teams to build, maintain, and develop long-lasting partnerships with bus partners and strengthen Flix’s presence in bus terminals within the geographical area
- Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality
- Ensure compliance with Flixbus procedures and protocols
- Train, support, and develop drivers of bus partners, conducting regular inspections of buses to meet quality standards
- Monitor and ensure the accurate start of each new line, driving constant improvement in line operations, particularly concerning fleet, drivers, and punctuality.
- Take part in cross-functional operational projects
- Provide field support for bus station management and other structures in the area (e.g., ticket shops), coordinating with internal teams (e.g., Line Planning, Business Development) for seamless operations
About You
- 3-6 years of work experience in operations (transportation) in Portugal and/or Spain or a dynamic daily environment (handling daily incoming requests)
- Spanish and Portuguese (native/proficient speaker level) is must, highly fluent in English. Language skills will be tested
- Ability to adequately deal with different stakeholders (bus terminal managers, bus drivers, operations supervisors or regional authorities) with high social and negotiation skills
- Trustworthiness, engagement, and flexibility as well as a hands-on mentality
- Organized, independent, reliable and responsible working style
- Ability to motivate internal and external stakeholders, and how to prioritize and organize yourself between incoming daily requests and longer-term tasks
- Willing to regular travel around Porto area and at least monthly two-day trip to Lisbon (working in office)
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 14 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. #LI-Hybrid
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!