✨ EXTRA PROJECT BONUS – total of €2000 gross (€500 gross paid out after the 4th, 7th, 10th and 13th contract month!)
PT: Serviço de Apoio ao Cliente da Companhia Aérea Italiana / Escritório em Lisboa
IT: Assistenza clienti compagnie aeree italiane / Ufficio a Lisbona
Fluency in Italian is a must have with this position
✅ Ort: Lissabon-Oriente
- Possible start: 25.09
- Great opportunity to work from Monday – Friday 8:00-17:00 h -40h/week)
- We provide training at the beggining of work, you don’t need to have a previous experience
- Back office job position – you will deal directly with the Airline’s legal department!
- Recruitment process 100% online
✅ Company: Our client is one of the most popular airlines with a network of many connections across Europe. As an interest in the services is growing very rapidly, we are looking for reinforcements in the form of Italian-speaking back office employees for our team in Lisbon/Portugal.
We are looking for you!
✅ As a Customer Support you will:
- Handling cases in collaboration with lawyers, legal officers, and National Enforcement Bodies (NEB).
- Supporting the NEB in verifying whether transport operators comply with passenger rights under the regulations.
- Managing complaints from passengers who believe their rights have been violated and resolving these cases with the relevant authorities in the country where the incident occurred.
- Mediating and resolving disputes with agencies to avoid legal proceedings whenever possible.
✅ Competitive salary and remuneration system (incl. meal allowance):
- 1000€ gross x 14 months (it’s 1066€ gross x 12 months)
- 10€ gross– fixed monthly project bonus
- up to 175€ gross – performance bonus,
- 20 €/month – Transport allowance
- €7.23 NET/day meal voucher
- plus EXTRA PROJECT BONUS – total of €2000 gross (€500 gross paid out after the 4th, 7th, 10th and 13th contract month!)
✅ What we offer:
- Possible Start: 25.09
- Private life friendly work schedule: Monday – Friday 08:00- 17:00 (40h per week, 5days per week)
- Full time, fixed term 6-months employment contract with prolongation possibility (according to the Portuguese law)
- Training is provided at the beginning of the work
- We offer office based work system in our modern location in Lisbon – Oriente
- A Bring a Friend Program with attractive incentives
- Health Insurance from day 1
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
- Complete online hiring process regulated
✅ What do we expect:
- Your speak Italian C2- native
- Your English is communicative (min. B2)
- You live anywhere in Lisbon or you are ready to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- We do NOT require previous experience, we will teach you everything
✅ Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
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Job Type: Full-time
Pay: From 1,200.00€ per month
Application Question(s):
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- Your current location:
- Are you ready to work in our office in Lisbon-Oriente?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:
- This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
- Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Is French your first language?
- Do you speak English at working proficiency level - min B2?
- When is the closest possible date to start for you?
Language:
- French (C2-native) (Required)
- English (min. B2) (Required)