Empowered by our motto, "Making Data Matter", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data.
We are data experts, guiding our clients through their data journey regardless of their level of maturity in analytics. As an end-to-end partner, we address varied challenges that our clients face, from Advanced Analytics, Cloud, Data Governance, Visualisation to Enterprise Performance Management, from advisory to delivery.
With more than 3200 employees in all corners of the world, Keyrus is dedicated to helping businesses taking advantage of the Data and Digital paradigm to enhance their performance, facilitating, and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.
Job Summary
Keyrus is seeking a hands-on IT Support professional to provide comprehensive technical assistance across all IT subjects. The ideal candidate will have a strong Microsoft background, including expertise in SharePoint, Teams, and Viva Engage, along with experience in data quality management within Sales, CRM and Workforce platforms.
- This position is a Hybrid position - Lisbon-based with some travel to Porto.
- Note: All applications/CV’s must be submitted in English.
Key Responsibilities
- Deliver high-quality technical support to employees in Portugal, the UK and Spain via email, Teams and ticketing systems (Zoho Desk), ensuring timely resolution of IT support tickets.
- Provide hands-on local PC support, troubleshooting hardware, software and connectivity issues.
- Manage IT and office asset inventory, ensuring accurate registration in the database.
- Install, configure, and update software, ensuring compliance with company standards.
- Manage licenses, system updates and IT equipment purchases, maintaining accurate records.
- Support remote troubleshooting for Internet, cloud applications, Citrix apps, printers, VPN and PC issues using tools like Simple Help, Endpoint Manager/Xcitium and AnyDesk.
- Maintain clear technical documentation in SharePoint for team accessibility.
- Perform infrastructure backups, ensuring data integrity and recovery readiness.
- Keep employees informed on the status of their IT requests and issues, providing proactive and transparent updates.
- Ensure high-quality information is maintained in Sales, CRM and Workforce platforms (Whoz, Salesforce or similar tools).
- Challenge and support the Sales team in maintaining accurate and reliable data within the platforms.
- Potential to manage the Data Protection Officer (DPO) responsibilities for Portugal, ensuring GDPR compliance.
- Apply ITIL best practices for IT service management.
Requirements for the role
- 2+ years of experience in IT support or a similar technical role.
- Strong knowledge of Windows operating systems, PC troubleshooting and IT infrastructure.
- Hands-on experience managing IT tickets and providing local PC support.
- Familiarity with networking, VPN (CATO), software installation and hardware setup.
- Experience with remote support tools such as Simple Help, Endpoint Manager/Xcitium and AnyDesk.
- Ability to track and manage IT assets, including maintaining an up-to-date inventory.
- Strong problem-solving skills and ability to work independently.
- Able to provide clear communication.
- Committed to delivering excellent customer support.
- ITIL certification is good to have.
- Microsoft Certification is a plus, such as MCP, MCSA, and/or MCSE.
- French and/or Spanish language skills are a differential.
- Fluent in English
- Must be a Portuguese or European citizen or have a work permit for Portugal
What we offer at Keyrus Portugal:
- Competitive salary based on your skills & experience and according to the Data market practice
- Meal allowance of €8.32 per day
- Flexible benefits option
- Private Medical Insurance
- 22 days of annual leave (increasing every 3 years up to a maximum of 25 days)
- Training Program through KLX (Keyrus Learning Experience) Platform
Why Keyrus?
Joining Keyrus means joining a market leader in the Data Intelligence field and an (inter)national player in Management Consultancy and Digital Experience.
Keyrus Portugal operates on five guiding pillars that shape our approach to work and collaboration – Diversity; Trust; Flexibility; Ownership & Innovation - we're dedicated to cultivating a team as diverse as the challenges we take on.
We embrace and celebrate the rich variety of backgrounds, perspectives, and talents that each individual brings. We firmly believe that diversity fuels innovation, ignites creativity, and propels us towards greatness.
Regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other dimension of diversity, everyone is not only welcome but valued here.
Join us in shaping a future where everyone can thrive!