✨ EXTRA PROJECT BONUS – total of €3000 gross (€750 gross paid out after the 4th, 7th, 10th and 13th contract month!)
FR: Support client francophone / Début 26.06
PT: Atendimento ao cliente em francês / Início 26.06
✅ Location: Lisbon-Oriente
- Possible start: 26.06
- We offer efficient and fast remote recruitment process
- It is great possibility to get good money throughout the year in Portugal!
- Working schedule time frames: Monday – Saturday: 08:00-19:00 (8h/day, 40h/week, 5 days/week) with Sundays off!
- We do NOT require previous experience, we will teach you everything
✅ Project:
Support for small household Appliances brand group!
This project involves providing customer service for a leading global brand specializing in small household appliances. Operating in over 150 countries, the company offers innovative kitchen, home care, and personal care products, including coffee machines, blenders, vacuum cleaners, and more.
As a Customer Advisor, you will assist customers with product inquiries, troubleshooting, and support services, ensuring a high-quality customer experience. The role is ideal for individuals who enjoy working in a fast-paced, international environment with a strong focus on innovation and customer.
✅ As a Customer Advisor you will:
- After sales support of all customers’ requests in French by email, phone or chat
- Maintain solid customer relationships by handling their inquiries and concerns (i.e. troubleshooting, fraud order and returns: “My toothbrush stopped working”, “My TV arrived today after the repair, however it’s still not working”
- Be knowledgeable about given offer and providing the product information (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering”
- Answers delivery questions like: “I was expecting my product yesterday, but I have no news yet on the status of my issue”
✅ Competitive salary and remuneration system (incl. meal allowance):
- 900€ gross x14 months (it’s 1044€ x12 months) -base salary
- up to 100€ gross performance bonus/month,
- 20€ -Transport allowance
- meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
- plus EXTRA PROJECT BONUS – total of €3000 gross (€750 gross paid out after the 4th, 7th, 10th and 13th contract month!)
✅ What we offer:
- Fluency in French (C2 – native)
- Communicative English level (B1/B2)
- You live in Lisbon or you want to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- We do NOT require previous experience, we will teach you everything
✅ What do we expect:
- You speak native French, with European accent
- You have communicative English level (min. B1/B2)
- You live in Lisbon or you are ready to relocate there
- You need have an interest in sports and a team-oriented, positive attitude
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- We do NOT require previous experience, we will teach you everything
✅ Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
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Job Type: Full-time
Pay: From 1,000.00€ per month
Application Question(s):
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- When is the closest possible date to start for you?
- Are you ready to work in our office in Lisbon-Oriente?
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
- Is French your native language?
- This offer is related to our client Concentrix (formerly Webhelp) Lisbon. Are you okay with continuing with your application?
- Is your English at working proficiency level (nim. B1/B2)?
- Your current location (City):
Education:
- High school or equivalent (Required)
Language:
- English communicative (Required)
- French (C2-native) (Required)
Expected Start Date: 26/06/2025