*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.
Salary: Kindly Share with us your salary expectations.
Client: BPO Company.
Office Based – Lisbon, PT
Job Description
As a Customer Support Agent, you will collaborate with other specialists to solve or properly close help tickets .
Detailed Duties and Responsibilities
- Identify the issue the client is facing, troubleshoot and provide the solution.
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them.
- Communicate with customers using various channels (telephone, email and chat).
- Collaborate with other specialists to solve or properly close help tickets.
- Ensure customer satisfaction and provide professional customer support.
- Maintain and update all job-related administrative forms.
- Identify when the issue should be re-assigned to another department or more senior representative.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow.
Targeted Qualifications
- Fluency in German Language, C1 level or Higher.
- Fluency in English Language, B2 level or Higher.
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
- A skilled communicator who enjoys creating personalized verbal and written communication.
- Resourceful and stress resilient personality that can adapt and remain calm in all situations.
- Ability to work independently, while being team player at the same time.
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Ability to meet tight deadlines with minimum supervision and in timely manner.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Salary: Kindly Share with us your salary expectations.
- Annual performance bonus.
- Office Based – Lisbon, PT
- Private health insurance.
- Full eligibility to live & work is a must.
- Monday to Sunday, 07:00 – 22:00 “Shift Based – Rotation”
- Meal allowance.
- Transportation allowance.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”