Workspace Automation & Technology Manager

We are seeking a forward-thinking Workspace Automation & Technology Manager to lead the evolution of our digital workspace environment. This role combines leadership, strategy, and hands-on expertise in automation and end-user technologies. You will manage a high-performing distributed team (Portugal, France, Cyprus) of automation and technology specialists, drive innovation, and ensure our employees benefit from a secure, efficient, and seamless workspace experience. You will be reporting directly to the Group CIO, based in Singapore.

Location: Carnaxide, Portugal (Hybrid – up to 8 days/month remote, 1st month fully on-site)

Key Responsibilities:

Leadership & Strategy

• Lead and develop the Workspace Automation & Technology team, providing mentorship, direction, and performance management.
• Own and maintain the Workspace Automation roadmap, ensuring alignment with business objectives and IT strategy.
• Proactively identify and prioritize automation opportunities across the organization, driving measurable productivity and efficiency gains.

Automation & Technology Delivery

• Design, implement, and oversee automation solutions that enhance workflows, processes, and user experience.
• Ensure automation solutions follow industry best practices and security standards.
• Collaborate closely with IT, Operations, Security, and other business units to integrate tools seamlessly.
• Establish clear KPIs and report on the performance of automation initiatives, making data-driven recommendations for improvement.

Operational Excellence

• Oversee IT service desk operations, ensuring SLA adherence and a high-quality end-user experience.
• Communicate proactively with end users about deployments, migrations, new features, and changes.
• Manage IT procurement, lifecycle management, and ensure accurate IT asset inventory.
• Support and enable remote and hybrid workforce needs globally.

Security & Resilience

• Strengthen the company’s resilience against modern security threats by embedding security into workspace technologies.
• Ensure compliance with IT governance, GRC, data protection, and operational risk standards.
• Enhance existing security policies for the group.

Enablement & Culture

• Develop documentation, knowledge bases, and process guidelines to standardize automation workflows.
• Conduct workshops and training to upskill staff on automation tools and modern workspace best practices.
• Actively foster a culture of continuous improvement and innovation.

Required Skills & Experience:

Technical Expertise

• Proven track record (3+ years) in workspace automation, IT operations, and team leadership.
• Strong experience with:
  • Jira Service Desk or equivalent service desk platforms
  • Scripting (PowerShell, Pester, GitHub, or equivalent)
  • Identity & Access Management (Okta or similar IAM)
  • Unified Endpoint Management (WorkspaceOne or equivalent UEM)
  • Enterprise technologies in use:
    • Omnissa (Workspace ONE)
    • Trend Micro Vision One (XDR & security suite)
    • NordLayer (SASE, secure remote access)
    • 1Password (Enterprise password management)
    • Slack (Enterprise collaboration)
    • Google Workspace (Collaboration and productivity suite)
      
• Solid understanding of:
  • Mac, Windows, and Linux workstation managementNetworking (routing, switching, firewalls, VPNs, remote troubleshooting)
  • Backup/recovery methodologies and server infrastructure management
• Knowledge of AWS and/or Linux environments is a strong plus.
• Knowledge on virtualization technologies is a plus.
• Knowledge on security technologies (IPS, Firewalls) is a plus.
• Knowledge on AI modern governance is a plus.

Soft Skills:

• Excellent leadership, stakeholder management, and team-building abilities.
• Strong problem-solving and analytical skills, with the ability to simplify complex systems.
• Effective communication skills in English (written and verbal).
• Ability to manage priorities, delegate effectively, and deliver results in a fast-paced environment.
• Team management and people management skills.

What We Offer:

• Hybrid Work Model
  
• 25 days annual leave (above statutory entitlement)
• Lunch allowance fully covered by the company
• Comprehensive health and dental insurance
• Wellness benefit reimbursement
• Transport allowance
• Regular team events & monthly office activities
• Working in a fast-growing, innovation-driven environment