COCUS Prosource is all about People! We are proud to deliver skilled services and products developed by great talent, with attitude and ambition to work in innovative IT solutions.
Emotions are part of us, we encourage everyone to be what they truly are in a collaborative, informal, transparent, and open environment, that is why we take our partnerships seriously - supporting as a Talent Acquisition specialized partner on the recruitment for companies with the same People first mindset as we have!
What you will be doing:
- Act as the first point of contact for colleagues and global customers, gathering requirements and translating them into technical and functional solutions.
- Lead the operational lifecycle of tailor-made customer applications: from implementation to ongoing support and optimization.
- Ensure applications run smoothly in production, managing incidents, service levels, and reporting via ServiceNow.
- Work closely with internal stakeholders, external suppliers, and customer representatives, building strong relationships and ensuring clear communication across technical and non-technical teams.
- Apply a hands-on technical approach: work with SQL for data manipulation and queries, review and understand code blocks (Python, JavaScript or similar), and oversee technical aspects of cloud environments (Azure).
- Run operations independently when needed - able to “take the wheel” and ensure continuity even if the wider team is not available.
- Support product implementation activities, including testing and customer onboarding.
- Drive continuous improvement by optimizing processes, service quality, and cost efficiency.
- Collaborate with supplier teams to align on deliverables and performance.
What we are looking for:
- Several years of experience in application operations/support, and previous experience in a role involving leadership, coordination, or supervisory responsibility.
- Strong experience with SQL (queries, data manipulation), and ability to read and understand code in modern languages (e.g., Python, JavaScript).
- Solid knowledge of Microsoft Azure, ITIL processes, and ServiceNow (including reporting).
- Proven ability to interact with both technical teams and non-technical stakeholders, translating complex issues into clear business language.
- High level of autonomy, problem-solving ability, and ownership - comfortable taking decisions independently.
- Excellent communication and relationship-building skills, especially in multicultural and global environments.
- Strong customer focus and ability to ensure high satisfaction throughout the application lifecycle.
- Fluent in written and spoken English
- Degree in Computer Science, Information Technology, or related field.
What will be a plus:
- Experience working in supply chain or logistics domains.
- Familiarity with additional tools such as Azure DevOps, OutSystems LowCode, Dell Boomi, or BlueYonder (JDA).
- Exposure to governance frameworks, SLAs/KPIs design, and operational reporting for executives.
- Prior experience managing supplier or third-party teams.
What we can offer you:
- Permanent contract with long-term career prospects
- Competitive salary aligned with your experience and expertise
- Annual target bonus based on performance
- Daily meal allowance
- Health insurance and Life insurance
- Access to Employee Assistance Program for well-being and support
- A flexible work model, including the possibility to work remotely.
Interested? Apply through the link: <endereço ocultado>
Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/503693/technical-service-operations-manager
