Join one of the world’s top BPO consultancies in sunny Lisbon! We’re hiring Italian-speaking Technical Customer Support to support a global travel & tourism brand. If you’re passionate about helping people and ready for a new adventure, this role is for you!
Location: Lisbon, Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension or permanent contract
Industry: Outsourcing / BPO
Languages: Italian (C2), English (B2)
Compensation: Base salary
Your mission:
Interact with customers via phone, email, chat, and social media
️ Provide helpful and accurate responses to general inquiries and product questions
Assist with basic technical support and troubleshooting
️ Accurately log interactions in the system
Escalate complex cases to appropriate teams
Work with teammates to resolve customer concerns efficiently
Prioritize tasks and manage your ticket queue
Contribute to internal process improvement and team knowledge
What you bring:
Native or fluent Italian (C2) and English (B2)
Strong communication skills across multiple platforms
Understanding of customer service principles
️ Willingness to learn new tools and troubleshoot basic technical issues
Problem-solving mindset and team player attitude
️ Organized and able to multitask in a fast-paced environment
Eagerness to grow and adapt
What’s in it for you:
Work with a top global travel & tourism brand
Competitive salary + performance incentives
Career development opportunities in the BPO industry
Friendly and collaborative international team
️ Access to exclusive travel perks and discounts
And much more!
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