Job Title: Manager, Technical Account Management
Location: Lisbon, Portugal
Salary: €70,000 - €80,000 annually
Employment Type: Full-time
About the Role
We are seeking a highly motivated Manager, Technical Account Management to lead and scale our Technical Account Management team in Lisbon. This role requires a strategic leader with strong technical expertise and exceptional client-facing skills to ensure our customers achieve maximum value from our solutions.
The ideal candidate has experience leading people, managing complex accounts, and a strong background in web technologies. You will work cross-functionally with Product, Engineering, and Sales teams to deliver exceptional client experiences and drive business growth.
Key Responsibilities
- Lead, mentor, and develop a team of Technical Account Managers, ensuring high performance and career growth.
- Oversee the successful onboarding, adoption, and retention of key customer accounts.
- Act as a trusted advisor for clients, providing technical guidance and solutions tailored to their needs.
- Manage projects, resolve escalations, and ensure timely delivery of client objectives.
- Collaborate with internal teams to drive customer satisfaction and business outcomes.
- Build and implement processes to improve the client experience and team efficiency.
Must-Have Qualifications
- 2+ years of people leadership experience, with proven success managing teams.
- Strong grasp of web technologies (JavaScript, HTML, CSS).
- Client-facing experience in a technical or strategic role.
- Proven project management experience, including handling complex, multi-stakeholder initiatives.
Nice-to-Have Qualifications
- Experience managing European accounts.
- Experience building teams from scratch.
- Previous experience in a SaaS organization.
What We Offer
- Competitive salary range: €70,000 - €80,000.
- Opportunity to build and scale a high-performing team.
- Collaborative, international work environment.
- Professional development and career growth opportunities.
Job Type: Full-time
Pay: 70,000.00€ - 80,000.00€ per month
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you describe your experience leading technical teams? How many direct reports did you manage, and what strategies did you use to drive performance?
- What is your level of proficiency in web technologies such as JavaScript, HTML, and CSS? Can you share an example of a project where you applied these skills in a client-facing context?
- Describe a challenging client situation you handled successfully. How did you approach problem-solving and maintain the relationship?
- Tell us about a complex project you managed involving multiple stakeholders. How did you ensure timely delivery and client satisfaction?
- Best time to connect for a quick call to discuss submission process?
Experience:
- leadership: 2 years (Required)
- web technologies (JavaScript, HTML, CSS).: 4 years (Required)
- Technical Account Management: 3 years (Required)
Language:
- English (Preferred)
