About Us
Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.
We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.
Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".
We’re proud to be backed by leading European VC funds, having raised over €20 million.
About the Role
We’re looking for a Support Systems & Operations Specialist to provide operational and technical support to the Head of Product Support, ensuring our systems, tools, and workflows run smoothly and efficiently.
This is a highly cross-functional role that will work closely with Product Support, AI, Engineering, and Customer Success teams to optimize internal operations, improve customer experience, and ensure data accuracy across platforms.
What you'll be doing
You will support a variety of systems and operations across the support stack, including:
OCR Management & Automation
- Oversee the configuration and performance of OCR tools (e.g. Nanonets)
- Validate new policy documents and customer data inputs
- Liaise with our partners to resolve technical issues, escalate bugs, and ensure accuracy and SLAs
Quality Assurance & Continuous Improvement
- Support QA efforts across customer support workflows
- Propose and implement improvements based on recurring issues and feedback
Zendesk Configuration & Optimization
- Assist the Head of Product Support in managing Zendesk configurations, automations, dashboards, and views
- Maintain and iterate on support workflows and macros
Support for AI & Ticket Audit
- Audit support tickets to identify gaps and training needs
- Collaborate with the AI team to improve conversational and ticket classification models
Recurring & Ad-hoc Reporting
- Generate recurring reports
- Support Accounts Receivable reporting
- Build and maintain Zapier automations for recurring data flows
- Provide ad-hoc reports and analysis as requested
What we're looking for
- 2+ years of experience in support operations, systems, or technical support roles
- Experience with tools such as Zendesk, Zapier, Google Sheets, and Slack
- Basic understanding of APIs, automation workflows, and ticketing systems
- Strong analytical and problem-solving skills
- Excellent written and verbal communication in English
- Detail-oriented, autonomous, and highly organized
- Previous experience in a scale-up or tech company is a plus
Nice to Have
- Experience working with OCR tools (e.g. Nanonets)
- Familiarity with AI flows in support systems
- Knowledge of customer support QA processes
Why Join Coverflex?
- Join one of Europe’s most exciting fintech startups
- Work in a flexible, remote-first environment
- Have direct impact on tools and systems that serve thousands of users
- Be part of a mission-driven team reinventing compensation
Salary range
Our offers are based on the annual salary cost for the company. For this position we have a budget of 33000€ to 35000€ that you can use to choose your base salary and optimize your net salary using Coverflex's pool of benefits.
The stages for this hiring process are:
- CV Screening;
- Interview with People;
- Case Study and/or technical interview;
- Peer conversation;
- Final interview round.
Equal opportunity employer:
Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.
