Location: Lisbon,Lisbon,Portugal
Overview:
We are a digital platform that automates the entire process from sales to installation of energy services such as Solar PV, electric vehicle chargers, batteries, and heat pumps.
What will you do?
- Provide high-quality technical support to customers and internal users;
- Troubleshoot issues related to solar PV, heat pump systems, and energy models;
- Document common issues and maintain internal knowledge bases and help centers;
- Assist with technical onboarding of clients or partners;
- Collaborate with engineering to escalate and resolve technical issues;
- Contribute to test planning and execution for new features or product updates;
- Run validation checks;
- Report bugs and usability issues with clarity and precision;
- Help develop QA scripts or tools to streamline regression and integration testing;
- Validate data and results using real-world benchmarks when applicable.
What are we looking for?
- Degree in Engineering, Energy Systems, Renewable Energies, or similar;
- Solid understanding of solar PV systems, heat pumps, and energy concepts (e.g., kWh, COP, inverter specs, etc.);
- Good communication skills and ability to interact with both technical and non-technical users;
- Some experience with scripting languages such as Python, Bash, or similar (basic automation, data checks, or API calls);
- Ability to write or review technical documentation;
- Fluent in English (written and spoken);
- Experience using tools like Postman, JIRA, Git, SQL;
- Experience in TypeScript/JavaScript, particularly applied to Playwright;
- Familiarity with simulation platforms (e.g., PVsyst);
- Knowledge of HVAC systems and their interaction with energy models;
- Prior experience in a technical support, QA, or customer engineering role.
What can you expect from us?
- A permanent job contract for a long term project;
- Tech equipment + SIM Card + personal smartphone;
- Health and Life Insurance;
- Social events and team buildings;
- The commitment of letting you grow with us, and be rewarded accordingly;
- A dynamic and young team that will be always there to support you;
- Training in the latest technologies;
- Coffee, fruits, snacks and a warm welcoming when you pass by the office.
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