What you can expect
Supervisors are the leaders responsible for developing teams of assigned Customer Service Representatives (CSR´s) to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.
What you'll do
- Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin;
- Act with initiative, make things happen and accept responsibility for the results;
- Conducting T4I weekly meetings (Team for Involvement, Improvement, Innovation, Increased KSAT);
- Provide “real time” support to CSR´s on transactions handling – floor walking support;
- Implementing company-wide management-approved strategies;
- Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
- Ensure all TP processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection, Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
- May perform other duties as requested not specifically addressed in this document.
What you'll need
- Fluency in written and spoken German is essential for this role;
- Higher Education Degree (preferential);
- Experience in a contact center or customer service environment.
- Excellent written and verbal communication skills with the ability to deliver clear messages;
- Strong attention to detail to ensure information is complete and accurate.
Benefits
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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