Company Description
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Job Description
We are looking for a Helpdesk Technician to join our team in Braga, working in a fully on-site regime.
Responsibilities:
- Ensure Service Desk operations using various logging tools to handle, track, resolve, or escalate incidents, requests, and changes;
- Provide local and remote IT support to end users;
- Monitor and follow up on registered tickets to ensure end-to-end SLA compliance.
Qualifications
- 1 to 2 years of proven experience in troubleshooting and resolving IT issues;
- Advanced user-level experience with Linux and/or Windows operating systems;
- Familiarity with remote access tools;
- Experience in supporting local networks;
- Proficiency in Office 365;
- Experience using ServiceNow;
- Availability for on-site work in Braga.
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