Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do:
- Improve our customers life: Analyze current return processes, key metrics (Return time, RCSAT, Return rate...), and other sources of data, to identify inefficiencies and areas for improvement, suggest, test and put in place better processes, that will make our customers happier.
- Financials monitoring: Monitor the Reverse Logistics and Refurbishment costs to help us identifying trends, compare to our budget to understand deviations, and calculate the impact of the new projects.
- Manage cross-team projects: Work closely with Warehouse, Last Mile, Network Design, Customer Excellence and Country teams, on process improvements, ensuring alignment with overall business objectives.
- Drive Return rate reduction: Together with Product Success, Countries, Web shop and other teams, deeply understand the reasons for our returns and work in solid plans for its reduction.
- Physical Returns Processes enhancement: Identify industries best practices, run tests and standardize the returns inspection, grading, and repacking/refurbishment across our warehouses.
- This role is based in Lisbon, with some visits to our return's warehouses in ES, FR, DE and UK.
What we are looking for:
- You have +5 years of experience working with Supply Chain, Customer Service, Operations, Management Consulting or similar areas.
- You are comfortable with numbers and financial reports (no need for a financial degree).
- You have strong organizational skills, with attention to detail and the ability to handle multiple projects in parallel.
- You're a team player and enjoy collaborating with people from different backgrounds, and influence stakeholders at different levels of the organization.
- Knowledge in Six Sigma, PDCA, SIPOC, DMAIC is a plus.
- Knowledge in Tableau or a solid Finance background are a BIG plus.
- Experience in Returns would be a HUGE plus.
What we offer:
- Pet-friendly environment, where you can bring your furry desk buddy;
- Discounts on our top-notch products;
- Health insurance including dentist;
- 24 days holidays / year +1 day/year at Emma (max. 29 days);
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
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