Senior Client Services Manager / Account Director
Department: Client Services Management
Employment Type: Fixed Term Contract
Location: Portugal
Reporting To: Gillian Kewley
Description
JOB TITLE Senior Client Services Manager / Account DirectorLOCATION Portugal
CONTRACT 40 hours per week, Fixed Term Contract(TYPE/LENGTH)
ABOUT ALGOMARKETING —At Algomarketing, we help marketing teams do more.
We work with high-growth and enterprise B2B companies to scale marketing execution through AI-proficient talent who integrate seamlessly with internal teams. Whether it’s demand generation, campaign ops, or marketing systems, our Algos bring the expertise, flexibility, and innovation to keep things moving.
Our team spans 35+ countries across 6 continents, ready to embed wherever your teams are - regional hubs, global offices, or fully remote. We empower global marketing at scale.
Visit our website to read more about us.
ABOUT THE ROLE—
We’re looking for an experienced and commercially-minded Account Director to lead a key partnership from our Lisbon-based Centre of Excellence (CoE). This role will oversee the delivery of marketing-focused contingent workforce solutions for a major global technology client, operating from our newly established office hub.
You’ll be responsible for the relationship management, and ongoing excellence in service delivery across a high-profile portfolio. This includes partnering with client stakeholders, supporting contingent workforce onboarding, driving satisfaction scores, and ensuring smooth collaboration with internal Algo teams. You’ll be fluent in both Portuguese and English and bring a blend of strategic oversight and hands-on leadership.
—
- Lead day-to-day client services for a key portfolio of senior marketing stakeholders, ensuring exceptional service delivery.
- Act as the senior point of contact for all service-related matters, ensuring swift resolution and communication.
- Develop and maintain deep relationships with client stakeholders, ensuring alignment on goals, challenges, and roadmaps.
- Drive client satisfaction, managing expectations and identifying opportunities to add value.
- Regularly conduct client QBRs (Quarterly Business Reviews) to review performance, future needs, and value delivery.
- Identify opportunities to expand service offerings and upsell/cross-sell where appropriate.
- Monitor account performance and support the Leadership with financial KPIs, forecasting, and reporting.
- Maintain awareness of contractual obligations, budgets, scopes of work (SOWs), and service lines.
- Track revenue against targets and flag risks or opportunities proactively.
- Ensure all commercial agreements are delivered as scoped, with profitability targets in mind.
- Support business development efforts by contributing to proposals, pricing, and contract renewals.
- Oversee contractor onboarding and experience at our CoE collaborating closely with People and Operations teams.
- Collaborate with cross-functional teams to continuously improve onboarding processes and training.
- Proactively identify and implement service delivery improvements for efficiency and impact.
- Ensure delivery processes are adhered to and continuously optimised to meet SLAs and KPIs.
- Own account hygiene including CRM updates, project tracking, and reporting.
- Champion the Algo community and culture within the CoE, supporting initiatives that reinforce connection and engagement.
- Provide guidance, coaching, and feedback to junior team members supporting the account.
- Facilitate knowledge sharing across teams and regions to ensure best practices are implemented consistently.
- Act as a cultural ambassador for the CoE, embedding high standards and a collaborative ethos.
- Ensure compliance with client-specific requirements, internal policies, and legal/regulatory obligations.
- Monitor and mitigate delivery risks across contracts and service scopes.
- Escalate any operational, legal, or reputational risks proactively.
- Minimum 7 years of experience in client services, account direction or business management roles.
- Demonstrated experience working with large, complex, global clients—ideally in the technology or marketing services sector.
- Deep understanding of B2B marketing, marketing operations, and marketing technology.
- Skilled at managing executive-level stakeholders in fast-paced, matrixed environments.
- Strategic thinker with strong operational and commercial acumen.
- Experience with contractor and/or workforce management solutions is a strong advantage.
- Excellent communication skills (both written and verbal) in Portuguese and English.
- Familiarity with CRM tools and modern service delivery platforms.
- Self-starter with a collaborative mindset and strong problem-solving orientation.
- Comfortable working within an entrepreneurial and scale-up environment
Key Responsibilities
—- Lead day-to-day client services for a key portfolio of senior marketing stakeholders, ensuring exceptional service delivery.
- Act as the senior point of contact for all service-related matters, ensuring swift resolution and communication.
- Develop and maintain deep relationships with client stakeholders, ensuring alignment on goals, challenges, and roadmaps.
- Drive client satisfaction, managing expectations and identifying opportunities to add value.
- Regularly conduct client QBRs (Quarterly Business Reviews) to review performance, future needs, and value delivery.
- Identify opportunities to expand service offerings and upsell/cross-sell where appropriate.
-
Monitor account performance and support the Leadership with financial KPIs, forecasting, and reporting. - Maintain awareness of contractual obligations, budgets, scopes of work (SOWs), and service lines.
- Track revenue against targets and flag risks or opportunities proactively.
- Ensure all commercial agreements are delivered as scoped, with profitability targets in mind.
- Support business development efforts by contributing to proposals, pricing, and contract renewals.
-
Oversee contractor onboarding and experience at our CoE collaborating closely with People and Operations teams. - Collaborate with cross-functional teams to continuously improve onboarding processes and training.
- Proactively identify and implement service delivery improvements for efficiency and impact.
- Ensure delivery processes are adhered to and continuously optimised to meet SLAs and KPIs.
- Own account hygiene including CRM updates, project tracking, and reporting.
-
Champion the Algo community and culture within the CoE, supporting initiatives that reinforce connection and engagement. - Provide guidance, coaching, and feedback to junior team members supporting the account.
- Facilitate knowledge sharing across teams and regions to ensure best practices are implemented consistently.
- Act as a cultural ambassador for the CoE, embedding high standards and a collaborative ethos.
-
Ensure compliance with client-specific requirements, internal policies, and legal/regulatory obligations. - Monitor and mitigate delivery risks across contracts and service scopes.
- Escalate any operational, legal, or reputational risks proactively.
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