Quality Analyst - Dutch - Lisbon

Role: Quality Analyst

Location: Lisbon

Work model: on-site

Employment type: full time

DUTIES AND RESPONSIBILITIES:

• Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content
• Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies
  and guidelines
• Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations
• Rate and provide clear reasoning while ensuring adherence to guidelines
• Ensure consistency in rating decisions
• Participate in internal training
• Attend calibration sessions/calls
• Supporting other projects outside of your core project, as and when required
• Re-writing prompts or responses

REQUIREMENTS

• Native level of Dutch and fluent English
• University Degree (preferred) with 1-2 years of relevant work experience in either Ads moderation or content moderation (preferable in a simular role)
• Basic level computer handling skills (along with a typing speed of 25-30 words per minute)
• Comfortable with G suite, especially Google Sheets
• Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
• Knowledge of established guidelines and best practices for content moderation. - Experience in evaluating and comparing content from different sources.
• Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent.
• Research skills to evaluate content accuracy and identify trustworthy sources.
• Critical thinking skills to identify biases, inconsistencies, and limitations
• Attention to detail to review content as per ethical/legal standards.

OFFER

• Opportunity for professional growth within a leading BPO company
• Fully paid comprehensive training program
• Private health insurance, after 3-month probation period
• Friendly, multicultural work environment with flat hierarchies and a first-name culture
• Work shift Monday to Friday 9AM to 6PM
• And many more!!!