Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 400 talented people and more than 38 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.
Procure to Pay Regional Service Owner – EMEA
LIVE
WHAT YOU WILL DO
As the Procure to Pay (P2P) Regional Service Owner for EMEA, you will play a key leadership role in ensuring seamless procurement operations across Europe, the Middle East, and Africa. You will lead a regional team, act as the primary point of contact for local business stakeholders, and drive continuous improvement in service delivery.
You will oversee help desk operations, manage escalations, and ensure compliance with Amgen’s policies and controls. Reporting to the Global P2P Support Enablement Lead, you will align regional operations with global strategies, define KPIs and SLAs, and foster collaboration across diverse teams.
Responsibilities:
Lead daily P2P operations across the EMEA region, ensuring quality, compliance, and timely execution.
Manage and resolve vendor master, purchase requisition, purchase order, and invoice exceptions.
Define and monitor team performance using KPIs and analytics to identify improvement opportunities.
Provide training and mentorship to team members, supporting both technical and career development.
Oversee budget planning and resource allocation for the regional team.
Collaborate with global governance teams to maintain and enforce P2P standards and policies.
Communicate business objectives clearly to the regional team and supervise progress against goals.
Align service expectations with regional leadership and ensure high-quality delivery.
Support global projects and lead regional change management efforts.
Build positive relationships with stakeholders, including senior leaders, and serve as the regional P2P ambassador.
Deliver relevant communications and updates to regional stakeholders and end users.
Gather feedback to continuously improve service delivery and user experience.
WIN
WHAT WE EXPECT OF YOU
Must-Have Skills:
Deep understanding of P2P processes and regional business needs.
Proven experience leading regional teams and managing help desk operations.
Strong ability to define and supervise KPIs and SLAs.
Excellent communication and stakeholder leadership skills.
Experience resolving complex procurement issues and escalations.
Strong analytical skills and familiarity with tools like Tableau or Power BI.
Experience with e-Sourcing platforms (e.g., Ariba, Coupa, Jaggaer) and CLM tools.
Ability to manage ambiguity and shifting priorities in a dynamic environment.
Preferred Qualifications:
Chartered Accountant or MBA preferred.
8–10 years of experience in procurement operations or related fields.
4+ years of managerial or leadership experience.
Soft Skills:
Strong verbal and written communication.
Ability to work effectively in global, virtual teams.
High initiative, adaptability, and focus on results.
Team-oriented with strong influencing and change management skills.
THRIVE
WHAT YOU CAN EXPECT OF US
Vast opportunities to learn, develop, and move up and across our global organization.
A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
Flexible work arrangements.
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
