We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day. At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
About the RoleWe are seeking a dynamic and detail-oriented Fulfillment Manager to oversee and steer the performance of our warehousing operations in France. This role is based in Lisbon, with regular visits to our warehousing partner in France. The Supply Chain and Warehousing Manager will report directly to the Team Lead for Warehouse to Delivery for South Europe.🚀
What you'll do:
- Operational Management:
- Continuous Improvement:
- Collaboration and Communication:
- Operational Planning:
- Oversee and manage the performance of our warehousing partner, ensuring adherence to service level agreements (SLAs) and cost management.- Manage daily interactions and work collaboratively with our logistics and last mile partners, ensuring best-in-class operational performance and partner stability and reliability.- Ensure a cost-effective logistic and last mile setup, finding the right balance between cost efficiency and high quality.- Drive efficiency across inbound, storage, picking, and shipping operations.- Manage outbound capacities in collaboration with carriers and last-mile managers.- Address and resolve warehousing operational challenges, including issues related to wrong items, incomplete deliveries, and damaged goods.
- Have full ownership of the continuous improvement projects of your logistics partners.- Measure and improve logistics and last mile KPIs, challenging the status quo and ensuring enough flexibility for off-peak and peak periods.
- Be an active collaborator in the product life cycle decision-making and team up with internal stakeholders in product launches and phase-in and out products.- Interact with key internal teams like Production to Deliver, S&OP, Transportation, as well as our country teams.- Approve invoices and communicate results company-wide.
- Understand volume seasonality and adjust capacities accordingly.
Who we are looking for:
- A degree in Business Administration, Supply Chain, Economics, Engineering, or a related subject area.
- 2+ years of experience working in Supply Chain Management for the FMCG/E-commerce/Retail industries.
- Strong, out-of-the-box thinker with great business judgment who creates outstanding solutions for complex problems.
- Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Analytical, data-driven, and able to break down complex problems into smaller, actionable ones. Driven by continuous improvement.
- Independent, responsible, and structured way of working and thinking in a process-oriented way.
- Excellent communicator who easily manages various stakeholders.
- Team player with excellent English and French skills (further foreign language skills are an advantage, e.g., German, Italian).
- Entrepreneurial mindset and willingness to “roll up your sleeves.” Ability to keep a holistic overview, structure complex problems, and link cross-teams business implications.
What we offer:
- Discounts on our top-notch products;
- Health insurance, including dentist;
- 24 days holidays/year +1 day/year at Emma (máx. 29 days);
- Pet-friendly environment, where you can bring your furry desk buddy;
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
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