About Us at GoCardless
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
The role
The Operational Resilience Manager is responsible for supporting the development, maintenance, testing, and ongoing improvement of GoCardless's resilience capabilities.
That means, supporting our Head of Resilience by:
- Working with stakeholders across the business to map our critical business services and define our impact tolerances.
- Driving the ongoing development of our business continuity, crisis management and disaster recovery strategies and plans.
- Supporting the completion risk assessments and business impact analysis.
- Supporting the development and facilitation of a regular schedule of exercises, ranging from desktop exercises to full ‘stress test’ simulations.
- Ensuring we maintain our ISO22301 certification.
- Ensuring our resilience programme meets the operations resilience requirements of the FCA and ACPR (e.g. DORA, PS21/3).
- Supporting the creation of our resilience metrics and annual self assessment.
- Supporting the development and assessment of third party resilience measures (e.g. supplier due diligence, exit planning).
What excites you
- You care deeply about building strong resilience into an organisation, encompassing business continuity, disaster recovery, and crisis management.
- You enjoy understanding and exploring business processes and take pride in continuous improvement.
- You are both a natural collaborator and a highly motivated and organised self-starter.
- You are looking to take the next step in your resilience journey.
What excites us
- You have experience of delivering operational resilience programmes (including business continuity, crisis management, disaster recovery, and third party resilience) in a financial services organisation, with knowledge of UK/EU regulation being a distinct advantage.
- You have worked in an environment that either had or was working towards resilience certifications (e.g., ISO 22301).
- You are detail and process oriented.
- You have an open mind on how to get things done (we are Fintech and we don’t want bureaucracy for the sake of it!).
- You possess a relevant qualification e.g. CBCI, MBCI.
Base salary range: the expected base salary range for this position is between €38,400 - €57,600
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
The Good Stuff!
- Wellbeing: Dedicated support and medical cover to keep you healthy.
- Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
- Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
- Equity: All permanently employed GeeCees get equity to share in our success.
- Parental leave: Tailored leave to support your life's great adventure.
- Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:
- 45% identify as women
- 23% identify as Black, Asian, Mixed, or Other
- 10% identify as LGBTQIA+
- 9% identify as neurodiverse
- 2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability at GoCardless
We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.
Find out more about Life at GoCardless via X, Instagram and LinkedIn.
