Why Ryan?
Competitive Compensation and Benefits
Home Office Stipend
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
Duties and responsibilities, as they align with Ryan’s Key Results
People:
- Create a positive team member experience.
- Act as a technical reference for staff on existing and upcoming technologies.
- Manage and deliver multiple projects with excellent time management and leadership skills.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Cross-trains other members of the Information Technology department.
- Provide 2nd and 3rd level support.
- Support and assist the Service Desk team as needed.
- Performs on-call duties on a rotational basis.
Value:
- Architects, develops, and maintains Ryan's network infrastructure inventory and roadmap, including detailed schedules and designs.
- Establishes and maintains technology support competencies to support system, network, and telephone administration technologies and responsibilities, including performance metrics identification and adherence.
- Develops and manages Ryan infrastructure platforms as highly available, high-performing business systems.
- Identifies and assists with enterprise Data Security planning and achievement, including Disaster recovery planning and testing.
- Adopts appropriate elements of ITIL standards for maturity in Service Management processes, particularly Incident, Problem, Change, and Configuration Management.
- Manages the implementation and support of the Firm's technology strategies and initiatives.
- Measures and improves key performance indicators of IT Infrastructure technologies, capacities, project completion, and problem resolution.
- Maintains appropriate technologies and documentation related to SAS70, PCI, and other compliance initiatives.
Education and Experience:
- Knowledge of computer/network principles at a level normally acquired through completion of a Bachelor’s degree in a relevant technology field, or acquired through combination of education and experience, is required.
- More than 5 years of Networking Engineering experience in medium to large multi-location company managing networks and telephony.
- More than 10 years of technical support experience in medium to large multi-location company.
- Must be able to train others quickly and thoroughly on key networking concepts.
- A polished, professional demeanor with good interpersonal skills.
- Security management experience including firewall configurations, IDS configuration, and audit compliance reporting.
- Experience selecting and managing MPLS vendors is required. Experience with WAN optimization preferred.
- Experience using, evaluating, and selecting network management and troubleshooting tools.
- Experience with designing multi-location architecture.
- Experience with unified communication tools is a plus.
- Must be accustomed to following Incident and Change management processes.
- Outstanding capabilities working to plan and meeting deadlines. Exceptional ability to manage multiple priorities.
- Must have excellent interpersonal skills in communications with all levels of personnel, vendors, and IT personnel.
- Ability to work under pressure and time constraints.
- Ability to work in a team environment.
- Excellent business analysis and problem-solving skills.
- Ability to work with people of varying technical skills.
- Quick, analytical thinker.
- Ability to effectively communicate complex concepts.
- Ability to collaborate to determine the most appropriate technical strategies and designs to meet business needs.
Computer Skills:
- To perform this job successfully, an individual should have advanced knowledge of DHCP/DNS, subnets, multiple routing protocols, switching, firewalls/policy NAT/rules, spanning tree, VoIP, QoS, VLANs, LAN/WAN technologies, load balancers, and wireless technologies.
Certificates and Licenses:
- CCNA certification is valued. CCNP or CCIE certification is a plus.
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