Manager Technology – Quality System

Career Category

Job Description

Join our team at Amgen Capability Center Portugal, ranked the #1 Best Workplace™ (201–500 employees) by the Great Place to Work Institute. Located in vibrant Lisbon, and home to 400+ professionals from over 40 nationalities, this is your opportunity to blend technology, science, and purpose to reimagine the future of healthcare. Are you ready to make a global impact?

Manager Technology – Quality System

Live
What you will do
As Manager Technology of our Veeva Vault Quality System, you will lead a team that supports, maintains and continuously improves the system. You will be the technical lead and people manager for a growing team, that ensures system reliability. The manager will be working closely with business partners in Operations to understand support requirements and ensure that solutions are fit for purpose.

In this vital role, you will:

• Manage a team of 5+ Analysts, providing technical direction, mentoring, and driving team growth.
• Support and maintain the Veeva Vault Quality platform and its hosted applications (e.g., QualityDocs, QMS, Vault Manager).
• Ensure continuous system improvement in DevOps, CI/CD, and release management.
• Design and build platform customizations (custom objects, workflows, SDKs) aligned with business and regulatory requirements.
• Collaborate with Quality and Operations stakeholders to capture and translate business needs into scalable, secure, and GxP-compliant solutions.
• Conduct impact assessments and guide platform upgrades in alignment with Veeva’s product roadmap.
• Troubleshoot complex technical and functional issues, ensuring system reliability and compliance.
• Develop and maintain system architecture and data models that reflect quality and manufacturing business processes.
• Drive integration strategies and execution with consistent standards across systems.

Win
What we expect of you
We value leaders who bring a balance of technical expertise, operational understanding, and people leadership skills. The professional we seek is analytical, solutions-oriented, and an effective communicator—ready to build bridges between technology and business.

• Master’s or Bachelor’s Degree and 4–8 years of experience in Computer Science, IT, or related field.
• Hands-on experience with Quality Systems, like Veeva Vault Quality or Trackwise.
• Understanding of pharmaceutical manufacturing and operations business processes.
• Some experience managing and building a technology team.
• Knowledge of system integration and IT infrastructure in a GxP-regulated environment.
• Agile/SAFe delivery experience with a strong DevOps mindset.
• Excellent analytical, troubleshooting, and communication skills.
• Proficiency in designing secure, scalable, and validated digital solutions.

Thrive
What you can expect of us
At Amgen, we care for our patients by first caring for our team members. Here’s what you’ll find:

• Work That Matters – Contribute to systems that support global quality, compliance, and manufacturing excellence.
• Modern Tech Stack – Leading QMS platforms like Veeva Vault, supported by DevOps tools and agile delivery models.
• Global Impact – Collaborate across geographies with high-performing product and operations teams.
• Continuous Learning – Access to technical training, certifications, mentorship, and career advancement.
• Total Rewards – Competitive benefits covering health, finance, and personal development.
• Flexibility – Hybrid model combining Lisbon office presence with remote work days.

Let’s do this. Let’s change the world.