OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As part of the Delivery team (Logistics department), you will be a key player in our mission to deliver an unrivalled experience to our customers all around the world.This role will provide you a deep understanding of the latest trends in e-commerce supply chain operations, international trade and B2C customer experience.
WHAT YOU'LL DO
- Be passionate about the optimization of processes and a keen eye for accuracy and efficiency;
- Strong background in data analysis and ability to transform complex data into actionable insights;
- Develop dashboards and reports ensuring its correct communication to all involved stakeholders;
- Liaise with multiple internal and external stakeholders all around the globe, ensuring Delivery performance metrics and project related analysis are channeled through the business;
- Be a key player in multi-disciplinary, end-2-end project teams in order to address new logistics needs and continuous improvement projects;
- Be the owner of Delivery performance data and lead the development of tools and KPIs that will support the improvement of customer and partner experience e.g. excel files, google sheets, BI dashboards or machine learning services;
- Identify, simulate the impact and propose creative solutions to improve service levels and costs savings;
- Participate in multi-disciplinary project teams to address new delivery needs and continuous improvement projects;
- Work with internal customers and external suppliers worldwide in order to address new and existing needs.
WHO YOU ARE
- Degree in Engineering, Mathematics, Business or other relevant degree;
- Proficiency in Excel (Excel Google sheets is a plus) and SQL language (Big Query is a plus) is mandatory;
- Proficiency in Reporting tools (Looker is a plus);
- Fluent English is mandatory;
- Organized and detailed-oriented with a proactive approach;
- Minimum of 3 years of experience in logistics, with a focus on supply chain analysis.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
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