IT Operations Specialist

Job Description:

We are now looking for an IT Operations Specialist for Airbus GBS.

Responsibilities - your mission

• Ensures the provisioning of new software packages and upgrades.

• Maintains the infrastructure in operational condition in line with OLA/SLAs.

• Monitors and tracks system performance against negotiated service-level agreements (SLAs).

• Communicates improvement, updates and obsolescence management of products to the IT Product Manager.

• Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.

• Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.

• Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.

Requirements - our ideal candidate will have

• Experience in IT service management, with a focus on service design, transition, and operation.

• Strong leadership and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.

• Familiarity with ITIL framework and best practices.

• Experience in defining and managing service level agreements (SLAs) and key performance indicators (KPIs).

• Excellent analytical and problem-solving abilities.

• Fluent English is mandatory

Benefits - what’s in it for you

• Diverse career opportunities within Airbus European core countries or in other regions around the world.  

• A hybrid working model, allowing you to combine onsite and offsite work. 

• A modern office, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.