IQVIA is seeking an International Project Support Coordinator, to provide administrative support to the field based staff of complex multiple projects, and helping with the smooth running of day to day activities for the team. This will be a varied and busy role, where strong administrative experience, excellent communication skills and ability to work autonomously are essential.
The successful candidate will be an effective communicator with an excellent telephone manner, ideally with experience of working within a support / call centre role who can demonstrate strong IT/data skills, strong time management skills and is proficient with MS Office packages and ideally CRM knowledge.
Responsibilities
To work collaboratively across the Team Coordinator function, and understand how the function contributes to the Commercial business.
To be the first point of contact for all queries relating to the project, handling and addressing issues where appropriate, or else directing queries to the most appropriate contact.
To follow processes and procedures (new employee, leaver, transfer) and work with departments (HR, Fleet, Resourcing, HR-PSC, Amex, BT etc.) to ensure effective team administration. Ensure that systems are updated accordingly.
To track levels of absence, identify sickness trends within the project and highlight cost implications as appropriate.
To facilitate production and documentation of presentations and organize team/customer meetings, finalizing minutes in collaboration with Project Director
To support Month end administration, ensuring daily rates are allocated to field teams along with relevant time sheet, accurately collate information in connection with the Rolling Forecast, within project deadlines. To conduct financial tracking for project revenue recognition and liaising with Management Accounts.
To undertake diary management of Project Director.
Skills and Qualifications
Good verbal and written communication skills, telephone manner, team working skills, flexible attitude to work
Good prioritization skills
Fluency in English and French
Able to use initiative, plan ahead, proactive in problem solving, diplomatic and able to demonstrate appropriate decisions within scope of authority
Able to share experience and learning, able to priorities and liaise with field staff and customers effectively
Intermediate understanding of Word, Power point and basic Excel
Ability to establish and maintain effective working relationships with co-workers, managers and clients.
Eligibility to work full-time in the EU
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com .
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.
