Job Type:
Permanent
Build a brilliant future with Hiscox
The team: Hiscox Customer Experience Centre - Lisbon
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.
Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.
You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding Lisbon based role is part of our wider UK Commercial insurance team based in York.
Key Responsibilities
- By answering inbound calls, your role is to sell business insurance to SME customers, having great conversations to understand their needs and requirements.
- Identifying opportunities to cross sell and up sell our commercial product line, based on customers' needs.
- Additionally, this role involves following up on inbound calls by proactively reaching out to customers.
- Speaking to existing customers and resolving their queries, through both phone and email.
- You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
- You will become an expert in our technical products and our IT systems
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
Healthy work-life balance with our hybrid working system.
Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).
Health insurance, gym allowance, pension plan etc.
After 5 years work 1-month sabbatical leave.
Team spirit with many opportunities to engage and an open culture.
This role is 35 hours per week, 9am-5pm, Monday to Friday. Overtime may be required based on workload volumes.
Personal Attributes
- You enjoy speaking to people and providing a great customer experience is important to you.
- You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
- You are resilient and don’t shy away from problems or challenges.
- Beating and surpassing business goals is what gets you out of bed in the morning.
- Sales experience is desirable, as well as previous experience in hitting targets.
- You are clearly customer focussed, you do not accept ‘second best’, and strongly believe in service excellence
- You take satisfaction and reward in knowing you have delivered the best service possible to your customer
- You are an exceptional listener, and able to translate information into practical support
- You understand the importance of brand, and appreciate the role it plays
- You are keen to learn and are not afraid to challenge the ‘norm’ to improve and develop, not just yourself, but those around you
- You find detail important and see it as an integral part of delivering excellent service
- You are fluent in English (verbal and written) to support our UK customers
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture
Report job
