Position Summary:
As a Hostess at our upscale English pub in Estoril, you will be the first impression of the experience we offer. Your main responsibility is to warmly and professionally welcome guests, manage reservations, and coordinate guest flow efficiently, ensuring an elegant and inviting atmosphere from the moment they arrive.
Tasks/Responsibilities:
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service, as per company standards.
- Manage reservations, waiting lists, and table assignments using the reservation system.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems and keeps Manager on duty informed.
- To be in correct uniform and to maintain standards of appearance in accordance with the company’s grooming standards.
- Ensure that guest name is used at all times.
- Advises guest with overview of menu concept and assist with recommendations.
- Prepares for service ensuring all relevant mis-en-place is ready prior to service.
- Assists service team as necessary to meet and exceed the guests’ expectations.
- At the end of shift ensure that all relevant stations are ready for the next shift.
- Adhere to shifts allocated as per business demands.
- Be aware of all health and safety regulations regarding department and Hotel.
- Attend all training sessions as required.
- Adhere to all emergency procedures, e.g. fire, and bomb…
- This job description cannot be exhaustive due to the nature of the Hospitality industry. On occasions the job holder may be required to carry out reasonable duties in their department or others areas of the hotel as specified by management.
Success Factors:
- Focus On the Customer… Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
- Foster Teamwork…Work well in a team environment and motivate teams to sustain exceptional levels of performance.
- Attention to Detail… Ensure that work is accurate, thorough and to the highest standards.
- Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
- Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Key Skills and Requirements:
- Technical Service Skills... Demonstrate an understanding of the technical service skills for assigned area (i.e. food & beverage service)
- Point of Sales… Skilled in utilization of point of sale systems.
- Upselling… Know the available products and services and suggest alternatives.
- Basic English required; Portuguese is a plus.
Extra Duties:
From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.
Job Type: Full-time
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