The Front Office Assistant Manager at Belmond plays a crucial role in overseeing the daily operations of the front office, ensuring that guests receive exceptional service throughout their stay. This position involves leading the front desk team, managing guest relations, optimizing room inventory to maximize revenue while maintaining guest satisfaction. The ideal candidate will exemplify the company’s values and provide guidance and support to the Front Office Manager, and staff , creating a positive and memorable experience for every guest.
Requirements
Key Responsibilities:
- Oversee front office operations, ensuring adherence to hotel policies and standards.
- Address guest complaints and resolve issues to enhance overall satisfaction.
- Manage scheduling and staff performance, including training and mentoring team members.
- Monitor room inventory and allocate room as as per guest preferences
- Ensure guest information is handled confidentially and accurately within systems.
- Ensure that Belmond and Leading Quality Assurance standards are fully met by the team
- Collaborate with other departments to ensure a seamless guest experience.
Qualifications:
What do you Bring:
- Previous experience in a front office management or hospitality management position
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Flexibility to work a variety of shifts, including weekends and holidays.
- Well-organised, methodical and ability to manage multiple tasks at once.
- Fluent in Portuguese and English
- Applicants must have eligibility to work in Portugal
Benefits
What We Offer:
At Reid’s Palace, we are proud to offer a culture built on genuine connections with our colleagues and guests. We offer a comprehensive range of compensations and benefits including:
- Competitive salary
- Health Insurance
- Life Insurance
- Complementary stays in our iconic hotels and destinations
We strive to create an environment where our employees can thrive both professional and personal development. With a commitment to your ongoing development, you will have the opportunity to learn and grow alongside with some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other
About Us
Reid's Palace is a symbol of elegance, luxury and quality that is pleased to accommodate renowned characters from all over the world. From its foundation by William Reid at the end of the 19th century until today, our hotel has been at the forefront of memorable moments and unique experiences for everyone staying here. With luxurious rooms, world-class restaurants, and a wide range of leisure activities, we stay committed to providing truly unforgettable experiences to all our visitors.
The Belmond & LVMH Family
Reid's is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breath-taking destinations, where our employees are at the heart of the Belmond experience.
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