Work with amazing brands and enjoy Lisbon. Our client is seeking for professional and ambitious personnel to work in Portugal.
Responsibilities:
- Respond to customer requests via phone, email, chat, social media, and messaging channels.
- Provide pre-sales, general inquiries, and technical support.
- Maintain a consistent brand voice in both private and public interactions.
- Escalate issues to higher support tiers as needed.
- Collaborate with technicians to resolve help tickets.
- Manage an individual ticket queue and follow management direction.
- Work flexible hours, including evenings, weekends, and holidays.
- Review and provide feedback on help content.
- Perform other assigned tasks.
Requirements:
- C1/C2 level language skill
- Ability to work independently and/or in a team
- Problem solving-skills
- Good communications skills (both verbal and written)
- Positive attitude
- Ambitious
- English B2
Benefits:
- Competitive salary
- Meal allowance
- Initial employment contract with a duration of 12 months;
- Subsequent extension of 1 more contract for 12 months;
- Permanent contract after 2 years;
- Private health insurance after contract signature
- Relocation Package (Internationals only)
Work Permit is required for NON-EU candidates
To apply, please send your CV including your full name, phone number, and personal email address
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.
Tipo de oferta: Integral/Full-time
Pagamento: 1 000,00€ - 1 500,00€ por mês
Benefícios:
- Formação Linguística Fornecida
Requisito de idioma flexível:
- Português Não Necessário
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