Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
About the role
Our End-User Services team is integrated in the Digital Technology (DT) department.
As a DT Site Manager, you will ensure the robustness, scalability, and efficiency of support for sites in the Iberian region by being the bridge between the global IT teams and the employees on site.
You will be accountable for:
Leading and building a team of Site Support Engineers for a portfolio of sites within a region
Managing the hands-on, on-site IT operations and services to ensure uninterrupted business operations.
Leading the technical resolution of on-site technical issues, incidents, and service requests.
Managing and supporting end-users with technical assistance and training on IT tools and systems
Coordinating and collaboration with regional and global IT teams to provide implementations activities for IT projects and initiatives
Ensuring local compliance with IT policies, security standards, and regulatory requirements.
Collaborating with business leaders to identify and address site-specific IT needs.
Coordinating the implementation of global and regional IT initiatives at the site level.
Monitoring the performance of IT systems and infrastructure to ensure reliability and efficiency.
Managing vendor relationships and contracts for site-specific IT services.
Driving continuous improvement initiatives to enhance IT service delivery and user satisfaction.
Supporting disaster recovery and business continuity planning for site IT systems.
Managing the demand of Site Support across DT projects, including right-sizing of the organization, and engaging external service providers to meet short-term needs.
We offer a permanent contract based on hybrid working mode.
About you
Relevant education degree or equivalent in Information Technology, Computer Science, Business Administration, or a comparable field.
Relevant work experience in IT Site Management, IT Operations, or IT Service Delivery.
Competencies:
Expert in managing IT operations and digital technology services at a site level to ensure reliable and efficient support for local business functions.
Deep knowledge of IT infrastructure, including networks, servers, and end-user devices, to oversee and optimize site-level technology services.
Extensive expertise in collaborating with global IT teams and other stakeholders to align site-specific digital technology initiatives with organizational objectives.
Expert at managing people and planning the respective resources in the context of organisational facilitation.
Advanced proficiency in managing service-level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality IT service delivery.
Experienced in ITIL processes, as well as identifying and resolving site-specific IT issues to minimize downtime and enhance user productivity.
Proficient in implementing and maintaining cybersecurity measures to protect site-level IT systems and data.
Behaviors:
Proactive in identifying and addressing site-specific IT needs and challenges.
Strong attention to detail to ensure reliable and secure IT operations at the site.
Adaptability to evolving business requirements and technology landscapes.
Collaborative mindset to work effectively with IT teams, vendors, and site stakeholders.
Accountability for maintaining high standards in IT service delivery and support.
Problem-solving approach to address challenges with practical, user-centric solutions.
About the pay and benefits
Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the Portugal base pay reasonably expected for this role is €38 960 to €58 400, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses in 24 languages.
About us
- Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
- At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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