CX Administrator
Department: ERP Project
Employment Type: Permanent - Full Time
Location: Portugal/Torres Vedras
Description
To be responsible for ensuring new CX functionality is fully tested to meet quality standards and business expectations prior to release and the timely and accurate setup of CX data in the standardised common global data model of the CX Applications.Key Responsibilities
1. Perform User Acceptance Testing (UAT), negative testing and regression testing for Business Units in remit as directed by the Subject Matter Expert, Associate (CX) across Oracle Sales Cloud (OSC) and Configure Price Quote (CPQ) applications.2. Ensure requests from Global and Regional product managers and stakeholders are in the agreed templated standardised format and are processed in accordance with Service Level Agreements (SLA’s). Ensure documentation is stored correctly.3. Act as conduit between Global products managers and Regional product managers and OSC / CPQ key users for product configuration requests, new item setup requests / item obsoletion and item replacements.4. Analyse data requests and prepare and upload to OSC and CPQ as required, for example for new Leads or Contacts 5. Proactively manage business unit CPQ product catalogues in remit for new item requests / item obsoletion and item replacements, interfacing with and communicating updates with business stakeholders.6. Act as CX and Power BI key user and champion.7. Define, document, prioritise and escalate issues to Subject Matter Expert, Associate (CX)8. Collaborate with other departments, Process Owners, service desk and the technical teams so issues are progressed effectively and to the satisfaction of the business. Maintain communication between stakeholders.9. Drive changes in ways of working, streamlining the operational processes and supporting enhancements to the applications under remit. 10. Generate reports and provide data analysis as needed.
11. Continue to measure process standardisation – driving consistency until all processes are standardised. 12. Perform ad hoc duties as required for the team
Skills, Knowledge & Expertise
Qualifications: · Bachelor’s degree in computer science, Information Technology, or a related field. Proven experience as a Data Administrator or in a similar role. REQUIRED SKILLS AND COMPETENCIES · Proficiency in database management systems (preferably Oracle Sales Cloud, Configure Price Quote or JD Edwards).· Delivery of training· Intermediate MS Excel· Strong attention to detail and organisational skills.· Experience using business intelligence application (preferably Power BI) desirable· Ability to work independently and as part of a team.· Excellent communication (written / verbal) and interpersonal skills.· Analytical· Resilient and energetic
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