*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.
Salary: Kindly Share with us your salary expectations.
Client: BPO Company.
Remote – Braga, PT
Job Description
As a Customer Service Representative, you will maintain a professional and empathetic approach in all customer interactions.
Detailed Duties and Responsibilities
- Work collaboratively with colleagues and leadership to achieve team objectives.
- Foster positive relationships by delivering prompt and courteous support.
- Share insights on recurring challenges and suggest opportunities for process or service improvements.
- Maintain a professional and empathetic approach in all customer interactions.
- Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
- Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
Targeted Qualifications
- Fluency in German Language, C1/C2 level.
- Fluency in English Language, B2 level.
- Ability to quickly learn new software and technologies
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Willingness to learn and adapt in a fast-paced or evolving support environment.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Previous experience in customer service would be plus
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Salary: Kindly Share with us your salary expectations.
- Remote – Braga, Portugal.
- Full eligibility to live & work in Portugal is a must.
- Shift Based.
- Fixed term 6 months with possibility of extension with possibility of extension.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV In English to [email protected] while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”
