This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Your tasks:
You are the first contact for all customers, account managers and HBK internal various departments. Receive, through various channels such as phone, e-mail, customer portal and our online shop, customer calls or requests as well as purchase orders, provide expert advice on commercial issues, administer master data and assist coordinating communication with our sales engineers and other relevant functions. You will handle all inquiries and purchase orders with confidence, using the latest technology and with a strong service orientation as well as give proactive sales support. Customer satisfaction is your main goal when handling requests, complaints and finding the best possible solution.
Sales & Service related tasks:
- Issue CRM quotes
- Proactive follow-up on quotes
- Receive evaluate and process customer purchase orders using SF-CRM
- Customer Master data administration
- Run customer satisfaction survey – NPS
- Handle customer portals
- Coordination of customer issues with internal peers
- Process supplier forms for our customers
- General other administrative office tasks
Your Profile
Our customer care agents have a certified commercial qualification, are fluent in German & English speaking and writing. Experienced in commercial sales and logistics processes as well as customer communication. Multi-tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.
Your Qualifications
- Experienced MS-Office, CRM (Sales Force) and ERP (SAP) user
- Team player and active independent working
- Target oriented, flexible and resilient
- Highly customer focused
- Reliable, diligent and communicative
We offer
As an international company in the segment of acoustics & vibration, sensors, data-acquisition systems and software we offer the opportunity to develop professionally in a global environment with diversified work and responsibility, but also play a major role in shaping new processes as well as to work with customers in various segments such as automotive, medical, industrial, acoustics and aerospace worldwide.
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