Credit Controller - Maternity Cover (6 months)

Job Type:

Build a brilliant future with Hiscox
 

About Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognized as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role

As part of the Credit Control team, the Credit Controller will play a key role in building the style, approach and processes.  You will be responsible for the day to day reconciliation of cash received to a number of binding authority agent accounts, and Brokers and you should be customer obsessed and passionate about offering world class service to clients. The team will also be working alongside similar sized teams within UK Finance, Treasury, Payments and Operations. It will require a “whatever it takes” attitude and getting your sleeves rolled up for you to help build this team and is a great opportunity to contribute to the overall success of the Credit Control Department in achieving its’ objectives.

To succeed in this role, you’ll need to bring enthusiasm and energy to everything you do. You’ll be happy getting on with day-to-day activities but you’ll also bring new ideas to the table. We’re always looking for better ways to do things and you will be too.

What you’ll be doing:

• Accurate, timely and efficient data entry and quality checking of cash receipts as per Hiscox standards including give support to data cleansing and mass change processing projects
• Responsible for premium collections, cheque deposits, direct debits, commissions payments, discounts and other overpayments
• Reconcile differences on client and broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts and manage brokers and partners (banks, mutual funds), according to related to the nature of contracts or the intermediaries
• Delivers exceptional service standards/KPI’s
• Liaising with internal and external parties to respond to and resolve queries within deadlines
• Distribute monthly statements and correspondence of overdue accounts to our clients and resolving questions promptly, with limited complexity
• Input regulations in the computer system, treatment of unpaid, in charge of each step of the procedure and clearance of outstanding financial movements, with limited complexity
• Analysis of Ageing report and allocated portfolio
• Provide support, mentoring and guidance if applicable
• Maintain and develop own technical knowledge and expertise, contributing to technical support and procedural best practice and support
• Participate in the implementation of continuous improvements

Our must-haves:

• Be a graduate, or have a professional qualification in a finance related disciple
• You will have experience in Credit Control  (minimum 1 year)
• Proficient in written and spoken English, Portuguese would be a plus 
• Good mathematical analytical skills and ability to analyse complex data with effective decision making in complex business/technical issues
• A positive can-do attitude to work, results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response are critical to success
• Strong writing and editing ability, with attention to detail. Producing high quality work when under pressure.  Ability to prioritise and organise your workload in order to meet tight deadlines
• Being patient and respectful to our clients and then professionally firm and determined to recover debts
• Good Excel and Outlook skills

Our nice-to-haves:

• Previous experience in a busy insurance operations environment with demonstrable capability to meet demanding deadlines
• Finance knowledge on the customer side
• Experience in commercial negotiations is advisable
• Previous experience with AS400, Cognos or Magic

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Please note that this role will require frequent travel to the UK (80% Lisbon, 20% UK)

Why Hiscox?

· Healthy work-life balance with our 35h/week and hybrid working system.

· Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).

· Health insurance, gym allowance, pension plan etc.

· After 5 years work 1-month sabbatical leave.

· Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture