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Job Details
Why this job is important
As a Credit and Collections Analyst, you will report directly to the Accounts Receivable Manager. Your main responsibilities will include evaluating clients' account statements and financial transactions, analysing their credit scores, and creating payment plans for outstanding debts.
What you’ll be doing
- Monitor and Oversee: Support the Collections Manager in monitoring and overseeing the performance of the 3rd party Collections team, ensuring compliance with credit and collection policies, processes, and Service Level Agreements (SLAs).
- Dispute Resolution: Assist the 3rd party Collections team in resolving disputes with customers by identifying root causes and implementing prevention plans and strategies.
- Reporting and Analytics: Review and prepare Aging Reports and Analytics and analyse Customer Performance Indicators (CPIs) and Key Performance Indicators (KPIs).
- Risk Management: Provide data to the Risk Manager team on potential provisions.
- Stakeholder Management: Support external and internal audits.
The skills & experience needed as Credit and Collections Analyst
- Educational Background: Degree in Management, Accounting, Business Administration, or equivalent.
- Experience: Proven experience in Credit Controls and Risk Management processes.
- Skills: Strong financial, analytical, communication, and project management skills. Proficiency in Microsoft applications (Word, PowerPoint, Excel, Outlook) and knowledge of ERP systems, processes, and workflow technology.
- Attributes: Detail-oriented, proactive, and able to use your own initiative. Willingness to work flexibly across geographic time zones during peak periods such as period end.
- Language: Fluent English speaker.
What’s in it for you
- Flexible hybrid working
- Up to 25 days off, plus your birthday off and two days paid for volunteering
- Meal card and flexible benefits where you are allocated funds to spend on a variety of benefits such as transport cost, education related and more
#LI-SU1 #LI-Hybrid
Country
Portugal
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
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