What we do
At Ovom Care, we are redefining reproductive healthcare by integrating AI-driven decision support with compassionate, in-person care. Our modern clinics provide truly personalized fertility solutions, making reproductive care more accessible, effective, and tailored to each patient’s unique journey.
As we continue to grow, we are launching a new function focused on lead activation and conversion. We are looking for a Patient Booking & Conversion Specialist to proactively engage with prospective patients, helping them book their first consultation and take the first step in their fertility journey.
Your role
As a Patient Booking & Conversion Specialist, you will be the first point of contact for many patients. Your mission is to guide them to book their first consultation and ensure they attend. Through proactive outreach, thoughtful follow-ups, and empathetic communication, you will help turn interest into action and support patients at a pivotal stage in their journey.
This role combines service, sales, and purpose — with a strong focus on building trust, delivering clarity, and creating a warm and responsive first experience with Ovom Care.
Key Responsibilities
- Proactively contact leads via phone and WhatsApp to encourage consultation bookings.
- Ensure patients attend their scheduled consultations through reminders and follow-ups.
- Re-engage past leads by identifying the right moment to reach out and activate interest.
- Respond promptly to incoming inquiries across channels, providing clear, helpful guidance.
- Communicate our services, care pathways, and pricing in a transparent and confident manner.
- Collaborate with the sales and medical teams to ensure patients receive the right support.
- Keep accurate records and maintain high standards of communication and data handling.
Please note: This position requires native-level proficiency in Portuguese and professional working proficiency in English. Applications that do not meet both language requirements will not be considered.
Your profile
What We're Looking For
- Native-level fluency in Portuguese and strong proficiency in English (spoken and written).
- At least 1 year of experience in sales, patient coordination, or customer care, ideally in healthcare or wellness.
- Excellent interpersonal and communication skills, especially via phone and messaging platforms.
- A goal-oriented mindset, comfortable working with targets and structured follow-ups.
- Confidence and empathy when speaking to patients about sensitive health-related decisions.
- A proactive, resilient approach — someone who takes initiative and follows through.
- Availability to work full-time with flexibility in scheduling.
What we offer
What We Offer
- A Purpose-Driven Role – Be part of a company that is making fertility care more accessible and personalized, transforming lives in the process.
- Career Development – With Ovom Care’s rapid growth, you will have exciting opportunities for professional advancement, including international career prospects.
- Competitive Compensation – A strong base salary complemented by performance-based incentives.
- Exclusive Benefits – Access to fertility treatments as part of our employee wellness program.
- A Fast-Paced, Innovative Environment – Work in a dynamic startup with ambitious goals and room for personal and professional growth.
- Team Retreats & Events – Join our summer and winter offsites to connect and recharge with the Ovom team.
You will no longer be just an employee.
Your effort and ideas will have a direct impact on the success of Ovom Care.
If you are an ambitious person, this is a great opportunity: we are creating the next leader in the fertility sector in the EU.
Join us!
About us
We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.
