Associate Resource Operations Analyst

Associate Resource Operations Analyst

About Intapp: 

Intapp, based in Silicon Valley, is a leader in Vertical AI SaaS solutions, collaborating with the world’s top firms globally across accounting, consulting, investment banking, legal, private capital, and real assets. With 20+ years of industry expertise, Intapp's "Intelligence Applied" approach is transforming how businesses operate and leverages a strategic partnership with Microsoft in delivering industry cloud solutions. The company culture promotes accountability, responsibility, and growth in a diverse, inclusive, and collaborative environment. Since going public in 2021 and trading on the NASDAQ, Intapp has expanded to over 1,200 employees globally with development centers in Palo Alto, Charlotte, Belfast, Berlin and Lisbon. 

About Lisbon: 

Intapp is excited to expand its Research & Development center in Lisbon, aiming to add 50 new team members in the next year. Lisbon’s tech ecosystem and vibrant community make it an ideal destination for engineers and tech professionals from around the world. The city's reputation for innovation aligns perfectly with Intapp’s mission to leverage AI and cloud-based solutions. Lisbon offers an ideal work-life balance and quality of life, making it an attractive city for top talent. Joining Intapp in Lisbon provides a unique opportunity to help shape the new flagship development center and contribute to high-impact projects in a thriving tech environment. 

What You Will Do: 

• Coordinate day-to-day delivery operations across multiple active SaaS implementation and consulting projects.
• Act as a point of contact for client and internal communications, responding to inquiries within defined SLAs and keeping stakeholders informed.
• Coordinate staffing requests by reviewing new project requirements, identifying available resources with delivery team, and finalizing assignments within tight turnaround times.
• Support the creation and tracking of project contracts by gathering required input and working closely with the sales and delivery team.
• Maintain up-to-date project bookings in PSA tools, ensuring accurate tracking of resources, forecasts, and time access setup.
• Facilitate timely approvals of weekly timecards and ensure all time entries align with project budgets and scopes. Reallocate time entries when necessary.
• Assist with project initiation, including introducing delivery resources to clients and preparing internal systems for kickoff.
• Handle project close-out activities by reconciling actuals with estimates, closing tasks and bookings, and updating project statuses.
• Generate and review reports to support internal decision-making and provide clients with regular updates on the hours remaining, contract status, and budget usage.
• Follow up with clients on non-technical matters related to contracts, staffing, and delivery operations.
• Support ongoing data hygiene efforts to ensure operational systems reflect accurate and current information.
• Create and process subcontractor and staff augmentation approvals, purchase requisitions and purchase orders in a timely and efficient manner. Work with Partner to facilitate amendments when needed to finalize and obtain signatures.
• Provision Subcontractors in Intapp systems to enable work to be forecasted and time entered. Ensure adherence to time entry cadence collaborating with Intapp Engagement Managers where necessary to achieve this.
• Partner with Accounts Payable and Accounting to accrue, review and pay Subcontract and staff augmentation invoices. Liaise with partners and internal stakeholders to resolve any invoicing issues or missing hours.
• Work closely with Delivery Staffing Managers to understand current and future staffing needs in order to forecast subcontract capacity needs.

What you will need:

• 3–5 years of experience in a project coordination or operations support role, with a focus on staffing, scheduling, and cross-team communication, Business Operations, or Revenue Operations —ideally within a SaaS or technology services environment.
• Strong organizational and multitasking abilities, with great attention to detail.
• Confident communicator who can effectively facilitate meetings and collaborate with internal and external stakeholders.
• Comfortable working with remote, global teams and leading peers through process consistency.
• Solution-oriented mindset with a positive, can-do attitude and a desire to grow within project management.
• Advanced Excel and data analysis experience
• Ability to adjust to changing priorities, comfortable navigating ambiguity and championing change
• Familiarity with project tools such as OpenAir, CRM systems is a strong plus.
• Bachelor’s degree or equivalent experience preferred.

What we offer at Intapp:

Our culture at Intapp emphasizes accountability, responsibility, and growth.  We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

• A state-of-the-art facility with fully stocked kitchen – only 2-minute walk to/from Gare do Oriente.
• A hybrid work system supporting agile and flexible hours.
• Attractive compensation – including competitive base pay and performance based variable pay.
• Equity/Stock in Intapp.
• Opportunity to travel to other development centers for product training and cross-site collaboration.
• One time home office stipend.
• Generous paid parental leave (including adoptive leave), marriage leave, bereavement leave, carer's leave and paid sick days.
• Meal allowance.
• Reimbursement for training towards continuing education.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.