Application Support

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
 

Job Description

About the team/project:

We're a dynamic team responsible for providing data-related tools to our Bankers, meeting their daily needs and helping them solve complex problems. Our project involves multiple stages of data processing, including data feeds industrialization, ETL, data warehousing and data visualization.

About the Role: Level 1 and level 2 functional application support for Company's application

-        Internal end users requests management

-        Internal users on the applications assistance

-        Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner

-        Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence

-        Change management: plan, test and release functional fix

-         Current business processes maintenance and enhancement

-        Functional platforms follow up, new process and features implementation

-        Incident and Problem management, solutions to common problems documentation                                 

Main Tasks:

• Understanding of ETL processes.                                                                       
• Monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders                   
• Technical monitoring and control of the applications                                                             
• Understanding of database management principles.                                                              
• Understanding about ITIL Foundations (Incident, Support, Problem & Changes)                                                                      

Qualifications

Technical Skills:

• SQL Server                                                     
• PyCharm                                                         
• Python                                                              
• Power BI                                                            
• Jenkins/Ansible                                             

Language Skills:

• Fluent in English.                                                         

Soft Skills:

• Communication - oral & written           
• Proactivity                                                       
• Ability to collaborate / Teamwork         
• Autonomous                                                   
• Ability to share knowledge                       

Additional Information