About Welvaart
On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.
Project
The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.
Role
- Technical support on Banking applications, both locally developed and third parties internally hosted
- Internal end user/external counterparties support / communications
- Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place
- Monitoring the application status
- Monitoring the infrastructure server resources
- Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
- Tracking all the incoming requests on the ticketing system
- Updating the progress of the execution of all tasks in the ticketing tools
- Assessing the priority of the incoming requests involving the key people who might be helpful define it
- Performing the analysis, planning all technical tasks required and executing them
- Defining tactical solutions to resume processes as quick as possible
- Contributing to find out the incident root cause
- Engaging the proper escalation path for all situations
- Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
- Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
- Acting as the first point of contact for all tasks/enquiry related to production
- Managing the communication with internal end-users and external clients for the topics in-scope
We are looking for
- At least 5 years-long experience
- Teamwork attitude: work cooperatively toward a common objective
- Knowledge and experience with RedHat Linux
- Good IT infrastructure knowledge (capacity to request infra construction/support L3)
- Application Performance Monitor (Dynatrace preferable)
- Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)
- Knowledge and experience with Database / Oracle Exadata
- Experience in Continuous Delivery context
- Industrialization/automatization od deliveries, deployments, rollbacks
What you can discover with us?
- Be part of a tech start-up
- Different scopes of project in different sectors
- Structure of fairness and equity salary (Consultant Profile)
- Training & Certification
- Career Path management
- More than 30 Partnerships
- Welvaart Ambassador Program
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