Administrative assistant - spanish speaker

• 202504172

• Lisbon, Portugal

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Opportunity

As a Benefits Analysts for Health & Benefits, you will materially contribute to clients’ benefits strategy through supporting the management of the carrier bid, procurement, negotiation process, as well as a variety of activities related to the maintenance of the portfolio, premium calculations and invoices reconciliation. You will have the ability to significantly grow your benefits acumen, and financial, client and project management skills by working on cutting edge projects alongside leaders in the industry.

What will you do?

The ideal candidate should have excellent attention to detail and be oriented towards the fulfillment of objectives and to internal and external customer service, as they will collaborate with Client and Account Managers from the local Health & Benefits business team.

To support the delivery of that strategy, you will:

• Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques
• Design and distribute bid requests (RFP) to target carriers / vendors
• Support the production of benefits plan design and reporting publications
• Manage queries / requests from the carriers/vendors/clients or members and escalate them when required
• Administrative onboarding of new clients and assistance with enrolment processes, ensuring data is updated
• Process, project and transaction management
• Support policy renewal activities
• Collect, validate and clean benefits enrolment and eligibility data
• Administrative input and maintenance of carrier/vendor invoices
• Collect, validate and clean benefits invoice data
• Analyse WTW data to ensure the correctness of carrier/ vendor invoice
• Monthly reconciliation of commissions and performing commission estimates
• Setting up client premium invoices
• Follow the regulatory procedure as defined by the originating country
• Support interactions between clients, WTW and insurance vendors

What You’ll Bring

We are looking for a highly driven colleague with solid interpersonal skills - a colleague looking to join a large and dynamic organization.

• Experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)
• University degree
• Proficient in Spanish (from Spain), with excellent written and verbal communication skills
• English preferably, very good written and verbal communication skills
• Experience in Front Office activities and customer management
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer