Principal Accountabilities
Under close supervision:
- Assists in maximizing store sales and achieving store sales goals
- Monitors sales progress and results against key targets
- Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
- Ensures excellence in customer service in the store
- Monitors customer feedback and addresses customer concerns
- Perform a variety of routine assignments
Knowledge and Skill Requirements
- High school diploma or equivalent education; Associate’s degree preferred
- Minimum of one year of related experience preferred
Knowledge & Application
- Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
- May include multistep processes which requires a fairly detailed knowledge of the specialized area
- Requires extensive on-the-job or previous training and experience
- May require formal occupational training or certification
- Operative/Technician roles will typically operate more complex machinery/ processes
Problem Solving
- Problems are known, defined, and readily apparent
- Issues may occasionally require some fact finding to solve
- Non-routine issues typically escalated to more senior team member or supervisor
- Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
- Refers to procedures, technical aids, co-workers, and supervisors
Interaction
- Interacts with a range of individuals both within and outside immediate team to convey basic information
- Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
- Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact
Impact
- Supports the achievement of goals through personal effort in own work area
- Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
- Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability
- Accountable for delivery of own work activities to agreed timescales and quality
- Performance measured against predefined service level requirements or equivalent metric
- Aware of costs and/or service level requirements and expectations