You will be part of the NOKIA Global Core Network Team working as a Customer Support Specialist to deliver worldwide care services for multiple domains: Nokia Cloud Packet Core , VoX (Voice over VoLTE, VoWifi or Vo5G) and VOLTE Core CS products.
The Customer Support Specialist will be in charge of providing high level of expertise for complex customer network issues and execute software upgrades requiring a global understanding of mobile networks. During this program you will be assigned to one domain and be able to understand the how the products and networks are working.
Position: Internship
Duration: 12 months
Start date (tentative): August, 2025
Location: Hybrid in Amadora, Portugal
Education Recommendations: Currently a candidate finishing their BSc or MSc degree in Telecommunications, Computer Science, Electrical Engineering, or a related field with an accredited school.
- Plan, design, test, execute, analyse, and report on process improvements to gain the fastest troubleshooting.
- Review network problems and ensure all learnings are shared with appropriate stakeholders.
- Develop scripts/macros to perform health checks to speed up troubleshooting efforts.
- Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GCD and R&D.
- Review recently published Technical Notes and Change Notes to ensure the fastest problem solving when encountering known problems.
You have:
- Engineer graduated in Telecommunications, IT or Electronic Engineering.
- Fluent spoken and written English.
- IP networks knowledge it’s a plus
It would be nice if you also had knowledge on:
- Good team player
- Cloud experience it’s a plus
- Ability to work under pressure
- Willingness to continuous learning
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.