Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
About the role
- Our End-User Services team is integrated in the Digital Technology (DT) department.
- As a Telecom & Voice Engineer, you will ensure the robustness, scalability, and efficiency of the organization’s telecommunication and voice systems by designing, managing, and maintaining solutions that enable seamless communication.
- You will be accountable for:
- Designing, implementing, and maintaining telecommunication and voice infrastructure, including VoIP systems and PBXs.
- Ensuring high availability and performance of telecom services to support business operations.
- Monitoring telecom systems and resolving incidents to minimize downtime.
- Identifying, managing and addressing the VoiP and mobile connectivity demand.
- Collaborating with IT (e.g., DT Site Support Engineers) and business teams to implement voice solutions that meet organizational needs.
- Managing vendor relationships and service agreements for telecom hardware and services.
- Ensuring compliance with security policies and regulatory standards for telecom systems.
- Supporting integration projects involving telecom and voice technologies, such as cloud-based solutions.
- Developing and maintaining documentation, including system configurations, procedures, and best practices.
- Staying informed on trends and advancements in telecom and voice technologies to recommend improvements.
- We offer a permanent contract based on a hybrid working mode.
About you
- Relevant education degree or equivalent in Telecommunications, Information Technology, or a comparable field.
- Relevant work experience in Telecom Systems Management or Voice Communication Engineering.
- Competencies:
- Expert in designing, configuring, and maintaining telecommunication systems and voice networks to ensure reliable and high-quality communication services.
- Deep knowledge of voice over IP (VoIP) technologies and protocols, such as SIP, H.323, and RTP, to support modern communication systems.
- Extensive expertise in managing telecom platforms, including Cisco Unified Communications, Avaya, or Microsoft Teams, for enterprise environments.
- Advanced proficiency in troubleshooting and optimizing telecom and voice systems to ensure seamless connectivity and performance.
- Experienced in integrating telecom systems with other IT infrastructure, including networks, collaboration tools, and cloud platforms.
- Proficient in implementing security measures, such as encryption and access controls, to safeguard voice and telecommunication systems.
- Adept at managing vendor relationships and contracts to ensure cost-effective and reliable telecom services.
- Behaviors:
- Proactive in identifying and resolving telecom and voice service issues.
- Strong attention to detail to ensure reliable and secure communication systems.
- Adaptability to evolving communication technologies and business requirements.
- Collaborative mindset to engage effectively with IT teams, vendors, and users.
- Accountability for maintaining high standards in telecom service delivery.
- Problem-solving approach to address communication challenges with practical solutions.
About the pay and benefits
- Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the primary country (Portugal) base pay reasonably expected for this role is 35 600 euros to 48 700 euros, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
- Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
- Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
- Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.
About us
- While the preferred location for this position is Lisbon, Portugal, we might be able to consider other Solvay locations.
- Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
- At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.