ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
- On-Trip Technical Support:
- Serve as the primary technical point of contact for travelers, providing expert troubleshooting for mechanical issues, electrical systems, appliances, and campervan functionality.
- Analyze and resolve complex vehicle issues in real time, ensuring that customers are supported effectively and that downtime is minimized.
- Provide step-by-step guidance to customers facing issues, from vehicle breakdowns to appliance malfunctions, ensuring timely and accurate resolutions.
- Coordinate with external service providers, roadside assistance, and repair shops to address issues that cannot be solved remotely.
- Operational Coordination:
- Liaise with local operations and support teams to facilitate the replacement or repair of campervans in cases of mechanical failures or emergencies.
- Monitor ongoing cases, track progress, and provide clear communication to internal teams regarding issue status and solutions.
- Ensure that all customer issues are handled with the highest level of professionalism, and maintain customer satisfaction even in stressful situations.
- Continuous Improvement & Documentation:
- Identify recurring mechanical or operational issues and contribute to the development of process improvements, vehicle maintenance protocols, and best practices.
- Maintain thorough and accurate case records using internal tools (e.g., Zendesk, CRM), ensuring proper follow-up and resolution
- Create and update technical documentation and self-service resources, ensuring both internal teams and customers have access to helpful, up-to-date information.
- Training & Mentorship:
- Provide technical support and guidance to on-trip support agents, sharing knowledge on complex mechanical issues and troubleshooting procedures.
- Lead training sessions for internal teams to improve their technical knowledge and response times when dealing with campervan-related issues.
WHO ARE WE LOOKING FOR?
- Proven experience in mechanics, with a deep understanding of campervan systems (e.g., engines, electrical systems, water systems, appliances, etc.).
- Previous experience working with campervans or RVs is a significant advantage.
- Solid background in providing customer support in a fast-paced, high-pressure environment, ideally with experience in roadside assistance or technical support.
- Experience in emergency dispatching, handling time-sensitive support requests, and maintaining calm under pressure.
- Ability to explain technical issues in simple terms to customers, maintaining a customer-first approach while offering clear and concise instructions.
- Professional and empathetic communication with both customers and internal teams to ensure a seamless and positive experience
- Availability to work five 8-hour shifts per week, scheduled between 07:00 and 24:00, Monday through Sunday (rotational shifts).
- Fluency in English is mandatory; additional European languages are highly valued.
- Enthusiastic about ensuring a seamless journey for our customers, with a strong sense of ownership and accountability.
WHAT WE OFFER
- A dynamic position in a young, fast-growing and innovative company
- Continuous training and coaching to develop your skills
- Competitive package including private health insurance, Indie Benefits and book free roadtrips across North America and Europe (subject to availability)
- International and informal work environment
Are you ready to Go Indie?