Team Lead

WHAT’S YOUR NEW ROLE ABOUT? 

The Fast Data Team Lead role is responsible for overseeing daily operations being a Janus Operations Supervisor, managing support teams, ensuring quality service delivery, and maintaining 24/7 operational support. This role includes direct line management of supporters, incident handling, and training delivery to ensure operational excellence.

HERE’S YOUR ROLE BROKEN DOWN (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

• Coordination during the matchday of a team of Supporters.
• Live Supervision of coverage verifying resources, filling reports and performing checks to the data.
• Deliver live coverage support as a Second Level Janus Agent.
• Deliver first line of Quality Control, reviewing errors and passing feedback.
• Assist in customers inquires and live data investigation.
• Monitor and supervise Janus as an AI tool that assists in data checks.
• Develop and deliver consistent training initiatives to improve performance.
• Monitor supporters' performance keeping high standard for excellence.
• Attend regular team meetings with Managers and Stakeholders.
• Ensure messaging and processes are cascaded down to Supporters group as well as collating and raising issues.
• Set best examples for behavior and conduct in the collection area.
• Backup as Support (First Level Janus Agent) when necessary.
• Re-arrangement of shift plans and coverage assignment.
• Line Management of Supporters, developing talent and assistance to career development.

DO YOU HAVE THESE ESSENTIALS? 

• Expert Fast Data knowledge.
• Good organization and communication skills.
• Capacity to conduct internal investigation and provide supervision reports.
• Good English skills.
• Complete understanding of collection tools and processes in Fast Data.
• Ability to anticipate operational scenarios.

IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES TOO

• Portuguese Skills and other languages.
• Capacity to deliver improvement plans and projects.
• Collaborative spirit to work with a group of people to accomplish a task or achieve a goal.
• Comprehensive behavior to treat all team members in a respectful, courteous and professional manner.
• Leadership skill to support team despite different points of view or setbacks.
• Ability to engage and enable people to perform at their best.
• Ability to adapt to changing business needs, cultures, conditions and work responsibilities.

HERE’S A LITTLE MORE ABOUT US 

Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights into media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport – be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.

Stats Perform is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. www.statsperform.com

THE BENEFITS YOU WILL ENJOY WHEN YOU JOIN WILL INCLUDE… 

You’ll have Private medical insurance and 25 days of annual leave. And there’s more… you’ll have access to our online learning portal and be part of our Career Deal, which aims to support your continued professional development. We also have a structured management development program and a financially rewarding ‘Refer a Friend’ scheme. 

 *Please Note - some of these benefits will be available to you upon successful completion of your probation.