As Guest Service Attendant, I fully comprehend the vision of Six Senses Douro Valley to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
My duties and responsibilities will include:
- Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
- Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
- Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
- Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
- Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
- Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
- Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
- Handle guest complaints and record all guest comments accordingly.
- Prepare guest bills.
- Answer the telephone and email communications.
- Escort guests to different areas and explain the Guest Journey.
- Create and update guest profiles ensuring they are not duplicated.
- Report lost and found items and submit guest incident reports to their manager.
- Provide prompt, courteous and accurate service to guests at all times.
- Serve the welcome drink or other menu offerings to the guests when required.
- Maintain the equipment I use in safe conditions.
- Log all product recommendations to guests.
- Fill in documents / controls / reports for duty.
- Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
- Carry out when required stock count, both retail and professional stock.
- Maintain a high standard of personal appearance, grooming and hygiene.
- Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
- Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upsell all property facilities and activities.
- Attend meetings and training as required.
- Knowledge and strict adherence to LQA standards.
- Perform any additional tasks given to me by supervisor/management.
To execute the position of Guest Service Assistant, I have the required qualifications and at least two years’ experience in a similar or greater role in luxury spas and health clubs with proven certifications and diplomas. Not only that but i also posess certain technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness. I have an excellent command of written and spoken English and Portuguese and am legally able to work in Portugal