Vision and Values
As Spa Butler, I fully comprehend the vision of Six Senses Douro Valley to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
Wellness
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
Sustainability
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
Out of the Ordinary
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
Operational Ownership
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
My duties and responsibilities will include:
- Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
- Check and set up the daily operations of the Male / Female changing area according to standards.
- Assist rest of team to ensure that they can perform their services professionally and accurately in a timely manner.
- Check and revise all public areas ensuring they are kept as per standards.
- Greet the guest upon entering the Spa/fitness area.
- Serve water and cold/warm towel to the guest upon arrival.
- Provide service promptly, courteously and accurately.
- Request and collect stock and supply in accordance with minimum stock levels.
- Ensure the cleanliness and hygiene of the section and work unit.
- Ensure all Health and Safety regulations are followed as per standards.
- Ensure all equipment is well maintained and in safe condition.
- Prepare ginger tea and other juices which are served in the Spa/Fitness.
- Carry out when required stock count, both retail and professional stock.
- Monitor usage of products.
- Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
- Maintain a high standard of personal appearance, grooming and hygiene.
- Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
- Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upsell all property facilities and activities.
- Attend meetings and training as required.
- Knowledge and strict adherence to LQA standards.
- Perform any additional tasks given to me by supervisor/management.
To execute the position of Spa Butler, I confirm that I have the required qualifications, technical skills and at least one-year experience in a similar role in luxury spas and health clubs. I have high school certification and a good command of both English and Portuguese as well as the right to work in Portugal.