Senior Renewals Analyst

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

We are seeking a proactive and detail-oriented Senior Renewals Analyst to support and optimize the subscription renewal process within our global SaaS organization. This role plays a key part in ensuring contract accuracy, entitlement compliance, and seamless transitions into new subscription terms. The Senior Renewals Analyst will work closely with Sales, Customer Success, and Deal Desk teams to validate renewal structures, identify compliance risks, and ensure customers begin their new term in a fully licensed and compliant state. Additionally, this role involves direct communication with customers to clarify renewal details, address entitlement questions, and support a smooth and transparent renewal experience.

Renewal Readiness & Entitlement Compliance:

• Create renewal quotes and orders to ensure alignment with customer entitlements, contract terms, and usage data.
• Work collaboratively with Sales, Deal Desk, and Customer Success to proactively resolve discrepancies in licensing, usage, and contract terms prior to renewal execution.
• Ensure that all renewal transactions comply with SaaS licensing policies, pricing models, and entitlements.
• Conduct pre-renewal compliance reviews, verifying that customers are correctly licensed and that any necessary true-ups or adjustments are incorporated into the renewal process.
• Monitor and enforce Day 1 compliance by ensuring customers have the correct entitlements and access to their subscribed services immediately after renewal

Process Optimization & Stakeholder Collaboration:

• Act as the liaison between Sales, Deal Desk, Customer Success teams, ensuring all parties have accurate entitlement and usage information before the renewal closes.
• Identify inefficiencies in renewal processes and recommend improvements to enhance accuracy and reduce manual effort.
• Collaborate with product and pricing teams to stay up to date on new product, package and price book releases and provide mapping of old contract terms to new packaging options, ensuring alignment with the pricing book.
• Participate in User Acceptance Testing (UAT) for system updates that impact renewal processing and entitlement compliance.
• Support the automation of usage and entitlement validation to streamline the renewal process.
• Train and support internal teams on best practices related to renewal structuring, compliance checks, and entitlement validation.

Qualifications

• Professional Background: 5+ years of experience in renewals operations, SaaS contract management, licensing compliance, or customer account support, preferably in an enterprise software environment.
• Process Management: Experience managing renewal processes, including quote validation, contract reviews, and identifying compliance gaps before execution
• Experience with AI Integration: Experience leveraging AI in work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or analyzing AI-driven insights.
• SaaS Expertise: Strong understanding of SaaS subscription models, renewal workflows, and entitlement structures, with a proven track record in ensuring compliance with contract terms.
• Technical Proficiency: Advanced proficiency in CRM tools and BI tools for tracking renewals, analyzing usage data, and generating compliance reports.
• Collaborative Experience: Proven experience collaborating with Sales, Customer Success, Deal Desk, and Finance teams to align on contract entitlements and drive renewal accuracy.
• Communication Skills: Strong verbal and written communication skills, capable of presenting complex licensing and compliance findings to internal stakeholders and customers.
• Analytical Mindset: Detail-oriented and analytical problem solver, adept at identifying contract discrepancies, entitlement risks, and opportunities for revenue optimization.
• Partner with Business Intelligence teams to enhance usage tracking and reporting, helping sales teams understand and act on compliance risks.
• Proven ability to deliver results against a specific set of goals, including revenue.
• Fluent English verbal and written language skills - any additional language is a plus.
• Unquestionable ethics, integrity and business judgement.
• Mastery of organizational and project management

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us At Unit4, we offer:
• a culture built on trust - giving you the freedom and autonomy to be successful;
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!