Job Description
We are looking for an Senior Application Support Engineer to work within our application support team.
As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.
Main Tasks & Responsibilities:
- Effectively manage and solve production incidents;
- Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, etc.);
- Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
- Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
- Manage backup data and ensure regular restoring tests;
- Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
- Control load capacity for the applications;
- Contribute consistently to the continuous automation and improvement of existing procedures;
- Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.
Qualifications
Main Technical Requirements:
- Minimum 3 years of experience in similar roles;
- Good knowledge on both Linux and Windows environments and systems administration;
- Experience with BMC/Control-M or other industrial scheduler;
- Good knowledge of scripting languages (Shell, Python and/or PowerShell);
- Experience with JBoss, TomCat, Apache or IIS;
- Experience with databases (Oracle, Sybase, SQL Server and/or MySQL) and basic SQL knowledge;
- Experience with Infrastructure backups;
- Experience with monitoring tools (ideally Zabbix or Grafana);
- Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos;
- Basic networking knowledge.
Other Requirements:
- Good level of English - minimum B2 (mandatory);
- DevOps mindset;
- Ability to keep up with a demanding and fast-paced environment;
- Willingness to learn and evolve;
- Good communication skills;
- Ability to work in a team.