Job Description
Zendesk is seeking a highly motivated Software Engineer to join our Internationalization team. This is an exciting opportunity to contribute to enabling our products to reach a global audience. You will also collaborate across teams to guide and improve internationalization practices.
What we’re doing every day:
Collaborate with cross-functional teams to design, develop, and maintain internationalization features in our software products.
Write clean, scalable, and efficient code mainly using Ruby on Rails, Node.js, and TypeScript.
Collaborate closely with the Localization teams to build tools and scripts that streamline their workflows.
Participate in code reviews, testing, and documentation to ensure high-quality software.
Continuously learn new programming languages, frameworks, and best practices to enhance development capabilities.
Engage in technical discussions, planning, retrospectives, and team rituals within a remote-friendly, inclusive culture, following Agile methodologies.
Troubleshoot and resolve technical issues related to internationalization features.
Contribute to a culture of innovation, technical inquisitiveness, and continuous improvement.
Be part of company-wide inclusion and diversity initiatives including volunteering time, learning sessions or training.
Enjoy our company benefits such as regular team lunches, remote meet-ups, online conferences, unlimited Paid Time Off and much more.
Sound like something you'd enjoy doing? Let's talk about what kind of candidate we're looking for.
What you bring to the role
Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
Proficiency in Ruby (Ruby on Rails), Node.js, and TypeScript is preferred; familiarity with other programming languages and web frameworks is a plus.
Strong problem-solving skills and eagerness to learn new technologies and techniques.
Ability to work independently as well as collaboratively in a team environment.
Familiarity with Agile methodology and experience working in Agile teams is highly desirable.
Passion for software development, with a keen interest in internationalization and localization.
Excellent communication skills and a proactive approach towards personal and professional growth.
Proficient in English, both written and verbal.
Tech Stack
Our application code is mostly written in TypeScript, JavaScript, and Ruby.
Our data is stored on Redis, MySQL and S3
Our workloads run on Kubernetes clusters running on AWS.
What gives you an edge
This is what can set you apart from the other candidates, but we don't expect you to have.
Having a multi-cultural experience (living in another country for instance)
Contribution to Open-source internationalization-related standards or libraries.
Understanding or fluency in a right-to-left (RTL) language
Experience with Internationalization and Localization
Why Join Zendesk:
Work on products that impact millions of users around the world.
Be part of a diverse and inclusive team driven by technical excellence.
Opportunities to grow your skills and advance your career.
Collaborative and supportive work environment that values innovation and learning.
Hybrid model: 4 days a month at the Lisbon office
#LI-AO1
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.