Role: Quality Analyst
Location: Lisbon
Work model: on-site
Employment type: full time
DUTIES AND RESPONSIBILITIES:
- Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content
- Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies
and guidelines - Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations
- Rate and provide clear reasoning while ensuring adherence to guidelines
- Ensure consistency in rating decisions
- Participate in internal training
- Attend calibration sessions/calls
- Supporting other projects outside of your core project, as and when required
- Re-writing prompts or responses
REQUIREMENTS
- Native level of Swedish and fluent English
- University Degree (preferred) with 1-2 years of relevant work experience in either Ads moderation or content moderation (preferable in a simular role)
- Basic level computer handling skills (along with a typing speed of 25-30 words per minute)
- Comfortable with G suite, especially Google Sheets
- Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
- Knowledge of established guidelines and best practices for content moderation. - Experience in evaluating and comparing content from different sources.
- Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent.
- Research skills to evaluate content accuracy and identify trustworthy sources.
- Critical thinking skills to identify biases, inconsistencies, and limitations
- Attention to detail to review content as per ethical/legal standards.
OFFER
- Opportunity for professional growth within a leading BPO company
- Fully paid comprehensive training program
- Private health insurance, after 3-month probation period
- Friendly, multicultural work environment with flat hierarchies and a first-name culture
- Work shift Monday to Friday 9AM to 6PM
- And many more!!!